Process all orders efficiently, accurately and in line with policies and procedures
Handle and close customer complaints on timeCollaborate with other functions to close complaints
To handle all incoming telephone calls and emails dealing with Customers needsBuild relationships with key customers
Attend all relevant training courses in order to develop skills and increase knowledge of Diversey products required to carry out role.
Play an active role in company change process through positive communication to internal and external Customers.To keep the department leader up to date with account progress, and problems and issues with any area of customer services, to ensure the customer receives the best services we can offer.