Field Service Engineer
Ametek, INC
Home Office
3d ago

Position Description :

  • Field Service Engineers are part of a highly skilled team supporting the growing installation, maintenance and upgrade of Ametek Spectro Scientific products.
  • This position is critical in the company’s drive to provide exceptional on-site support.

    Job Requirements

    Essential Duties & Responsibilities

  • Perform installation & training on new instruments, in-field repairs, upgrades, and calibration of systems
  • Responsible for the diagnosis, debug and repair of Spectro Scientific’s broad line of hardware and software platforms
  • Effectively multi-task between multiple repairs at the same time, with minimal supervision
  • Follow diagnostic and repair guidelines
  • Maintain a professional interaction with customers while working on critical issues
  • Interact with the support team to maintain accurate records and transactions for materials and labor used in the repair process
  • Contribute to the expansion of the Salesforce knowledge base
  • Maintain and adhere to repair schedules as set forth by the Field Service Manager
  • Provide timely and accurate feedback to the Manufacturing and Sustaining Engineering groups for collective analysis and trend identification
  • Maintain the ability for a flexible travel schedule to accommodate last minute changes
  • Improve customer service quality results by studying, evaluating, and re-designing processes
  • Keep knowledge current by through training; reading professional publications, maintaining personal networks and participating in professional organizations
  • Qualifications & Requirements

  • 5+ years of experience debugging complex electro-mechanical products and assemblies
  • Bachelor's or associates degree in technical related field or equivalent experience, such as a technical school of electronics or aviation training
  • Exceptional technical and trouble shooting skills
  • Excellent written and verbal communications skills
  • Proficiency with reading schematics, use of debugging techniques and associated tools
  • Ability to solder basic components and ability to use crimping tools, drills, files, etc.
  • Ability to read assembly drawings and follow assembly and operational directions to disassemble and reassemble mechanical assemblies without assistance
  • Ability to easily learn multiple equipment Software platforms
  • Comfortable operating in a fluid and fast-paced environment with minimal supervision
  • Experience with Windows Office, Salesforce, software installation, and basic networks O / S
  • Ability to obtain or have Legal US Passport
  • 75 % domestic travel expected with occasional international travel; flexibility in scheduling for longer trips and weekends a plus
  • Position Requirements :

    We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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