Position Description :
Field Service Engineers are part of a highly skilled team supporting the growing installation, maintenance and upgrade of Ametek Spectro Scientific products.
This position is critical in the company’s drive to provide exceptional on-site support.
Essential Duties & Responsibilities
Perform installation & training on new instruments, in-field repairs, upgrades, and calibration of systems
Responsible for the diagnosis, debug and repair of Spectro Scientific’s broad line of hardware and software platforms
Effectively multi-task between multiple repairs at the same time, with minimal supervision
Follow diagnostic and repair guidelines
Maintain a professional interaction with customers while working on critical issues
Interact with the support team to maintain accurate records and transactions for materials and labor used in the repair process
Contribute to the expansion of the Salesforce knowledge base
Maintain and adhere to repair schedules as set forth by the Field Service Manager
Provide timely and accurate feedback to the Manufacturing and Sustaining Engineering groups for collective analysis and trend identification
Maintain the ability for a flexible travel schedule to accommodate last minute changes
Improve customer service quality results by studying, evaluating, and re-designing processes
Keep knowledge current by through training; reading professional publications, maintaining personal networks and participating in professional organizations
Qualifications & Requirements
5+ years of experience debugging complex electro-mechanical products and assemblies
Bachelor's or associates degree in technical related field or equivalent experience, such as a technical school of electronics or aviation training
Exceptional technical and trouble shooting skills
Excellent written and verbal communications skills
Proficiency with reading schematics, use of debugging techniques and associated tools
Ability to solder basic components and ability to use crimping tools, drills, files, etc.
Ability to read assembly drawings and follow assembly and operational directions to disassemble and reassemble mechanical assemblies without assistance
Ability to easily learn multiple equipment Software platforms
Comfortable operating in a fluid and fast-paced environment with minimal supervision
Experience with Windows Office, Salesforce, software installation, and basic networks O / S
Ability to obtain or have Legal US Passport
75 % domestic travel expected with occasional international travel; flexibility in scheduling for longer trips and weekends a plus
Position Requirements :
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.