Technical Support Representative (Manila)
Pasig City, Philippines
6d ago

Essential Functions and Responsibilities

  • Manages projects of all sizes with excellent understanding of industry standards
  • Serves as a liaison between clients, customer service, support teams, design and sales.
  • Communicates professionally and efficiently in all forms of communication
  • Enhances customer relationship through identification of customer needs and opportunities
  • Performs sales-related tasks such as upgrading and account renewal
  • Identifies opportunities for improvement while creating & implementing viable solutions.
  • Does multi-tasking while maintaining composure and efficiency
  • Works in a dynamic call center environment
  • Logs inquiries into the database and coordinates inquiries to concerned workgroups
  • Contacts customers by email and / or telephone for follow-ups and updates
  • Requests for pre-sales and post-sales documentation such as proposals, quotations, service / licensing contracts, and service request forms
  • Assists any sales-related concern
  • Sends standard emails and notices to clients and assists other staff in documentation and support requests
  • Accountable for meeting customer expectations and providing excellent customer experience
  • Desired Skills and Experience

  • This position requires a passionate, organized and goal oriented individual who uses good judgment in problem solving, decision making, & conflict resolution.
  • Someone who can define the project’s goal and oversee quality control throughout its life cycle. In addition, the preferred candidate should be / have :

  • Excellent written and verbal communication skills
  • Bachelor’s Degree in related field preferred
  • Applicants should be Filipino citizens or hold relevant residence status
  • At least 6 months to 1 year handling a technical accounts
  • Must have excellent analytical, presentation & communication skills
  • Ability to work with different types of personalities and drive towards common solutions.
  • Proficiency in Microsoft Office programs, including Word, Outlook, Word and Excel
  • Willing to work on graveyard schedules, and / or holidays
  • If these all describe you, then apply online today!

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