Back Office Support Services Manager
Career Connect
Cabuyao, LAG, ph
2d ago

Job Description

This is a remote position.

The Back Office Support Services Manager realizes maximum benefit for a customer through planning, estimating, managing and delivering several projects within a program while mitigating risks.

The successful candidate will be r esponsible for managing the overall relationship with various clients the team is providing services for and ensuring that the engagement he or she oversees meets the client’s business requirements.

He / She d elivers value by applying experience in HR / Finance back-office to build the new department for our Client’s global company.

As the manager of the Back Office Support Services department, he / she is accountable for all operations under his / her care delivering results, meeting SLAs and KPIs, driving financial and operational efficiencies and managing his / her budget effectively.

Needless to say, as part of the Shared Services, he / she is responsible for championing Service Management practices within the team.

Work Setup : Hybrid work-from-home, onsite when needed. Office located in Sta Rosa, Laguna

Shift : Flexible between APAC, EMEA and Night Shift

Leading :

  • Manage overall relationship project team members and on-shore day-to-day operational contacts.
  • Leading the application and utilization of efficient and effective processes and standards in order to continuously improve quality
  • Implement service offerings utilizing company services
  • Supporting continuous review and improvement of processes to maximize the quality of products and services.
  • Sustaining an environment that facilitates high performance and motivating individuals to work collaboratively as a team in order to achieve project / team goals to realize value for a client.
  • Creating and delivering information effectively and appropriately in both written and oral formats to convey key messages.
  • Communications may include but are not limited to memos and / or presentations to peers, the project team and program leader and clients.

  • Responsible for creating strong working relationships within the organization
  • Coaching and giving direction / providing feedback to team members
  • Serve as the escalation point for critical operational issues and business decisions within his / her department.
  • Oversee and magnage day-to-day operations and ensure employee concerns are addressed.
  • Planning and Organizing :

  • Collaborate with Subject Matter Experts (SMEs), support and enablement teams to implement standards for service architecture and quality systems.
  • Manage small projects or act as a project resource for the project team for engagements that are related to his / her department scope when required.
  • Controlling :

  • Ensures adherence of his / her department to Service Level Agreements (SLA’s), Operational Level Agreements (OLA’s), and Key Performance Indicators (KPI’s).
  • Identifying, analyzing, mitigating, and proactively responding to project, financial and operational risks, both real and anticipated.
  • Requirements

  • At least 10 years of experience in HR or Finance Back-Office operations
  • Excellent management and leadership skills
  • Must have superior written and spoken communication skills
  • Must be able to manage large teams (>
  • 30) across multiple functions and skill sets under the department

  • Bachelors degree in a business-related field required
  • ITSM or ITIL certifications are a must
  • At least 10 years of relevant experience predominantly in managing teams within Shared Services or Service Delivery Operations
  • Requirements

    At least 10 years of experience in HR or Finance Back-Office operations Excellent management and leadership skills Must have superior written and spoken communication skills Must be able to manage large teams (>

    30) across multiple functions and skill sets under the department Bachelors degree in a business-related field required ITSM or ITIL certifications are a must At least 10 years of relevant experience predominantly in managing teams within Shared Services or Service Delivery Operations

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