Quality Assurance Manager
Extend Your Team
Manila, 00, ph
6d ago

Job Description

This is a remote position.

As the QA Manager, you will provide excellence by :

Establishing and enacting quality assurance procedures and methodologies

Assessing current procedures and developing new solutions to enhance quality control, frequently working with the management team and other leaders to enact and improve these procedures.

Managing the whole QA team, instructing them on new or revised procedures and tools and providing oversight during the QA process.

Directly assisting with the implementation of new processes and working closely with team members to ensure that they are correctly utilizing QA methodologies and systems.

Planning and taking corrective actions when they identify issues on the team

Maintaining detailed records of quality assurance activities and issues

Analyze and present the data and results to the management team periodically to highlight any issues or coaching opportunities for the agents.

Supporting and enhancing performance by analyzing and assessing quality control and assurance data.

Finding patterns and areas for improvements based on QA data over time and utilizing these reports to improve processes and performance.

Requirements

Do you have what it takes to be our QA Manager?

Consider yourself highly qualified if you have experience in the ff :

Quality assurance a solid foundation in quality assurance is a necessity in this role of at least 8 years in the field and 5 years in a lead or managerial capacity

Team coordination experience a QA manager direct and oversee personnel within their departments, so effective leadership, coordination, and motivation skills are vital

Process enhancement an effective QA manager constantly find ways to streamline processes and boost efficiency, so you should have extensive knowledge of process improvement and enhancement

Organization skills this role requires a high degree of organization to successfully direct and oversee all quality assurance procedures and coordinate process updates

Communication skills effective verbal and written communication is also important in this role, as you will provide reports to production managers and business leaders to influence decision-making

Flexibility - amenability to extend hours is important in ensuring your success in this role. This is to address sudden volume spikes, urgent tasks, and additional training / upskilling needed as the program continues to grow

Benefits

How are we different?

Top Tier Benefits - We respect your time and your needs. We show it by making sure you get compensated well without any delays.

Unlimited Online Training - You can gain access to different online courses such as Digital Marketing, Six Sigma, Programming, and more!

No Ghosting - We do not ghost’ you and not pay

Monthly Support - We will check in with you regularly to make sure you are successful

Your Voice Matters - We encourage feedback and suggestions within the team. We do not believe in hierarchy and believe in Agile HR.

What’s In It For You? These amazing benefits / perks await you!

Enjoy HMO after your 1st month, no need to wait for 3 months or 6 months!

Enough time with your family and loved ones - we are giving Vacation Leaves after 6 months!

Get paid on US Holidays when your client's business is closed

Internet issues at home? Don’t worry, we got you! We will reimburse your internet expenses of up to $50 / month

Enjoy a delicious birthday cake courtesy of our HMO partner!

Looking for discounts? Well, look no more! Join us and enjoy the following (courtesy of our HMO partner) :

Discounted monthly rate in Gold’s Gym - for you and two more friends / family!

Free Eye Check-Up and discount on selected items in Sarabia Optical

Discount card from Coffee Bean and Tea Leaf (discounts, unlimited internet access, earning point system)

Discount codes from Grab

Requirements

Do you have what it takes to be our QA Manager? Consider yourself highly qualified if you have experience in the ff : Quality assurance a solid foundation in quality assurance is a necessity in this role of at least 8 years in the field and 5 years in a lead or managerial capacity Team coordination experience a QA manager direct and oversee personnel within their departments, so effective leadership, coordination, and motivation skills are vital Process enhancement an effective QA manager constantly find ways to streamline processes and boost efficiency, so you should have extensive knowledge of process improvement and enhancement Organization skills this role requires a high degree of organization to successfully direct and oversee all quality assurance procedures and coordinate process updates Communication skills effective verbal and written communication is also important in this role, as you will provide reports to production managers and business leaders to influence decision-making Flexibility - amenability to extend hours is important in ensuring your success in this role.

This is to address sudden volume spikes, urgent tasks, and additional training / upskilling needed as the program continues to grow

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