The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Delivery Managers with the resources to solve critical problems for the future of our business, which is why we need you.
This position will be managing the implementation and roll out of Manulife's Regional Programs across Asia.
What motivates you?
You obsess about customers, listen, engage and act for their benefit
You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
You thrive in teams, and enjoy getting things done together
You take ownership and build solutions, focusing on what matters
You do what is right, work with integrity and speak up
You share your humanity, helping us build a diverse and inclusive work environment for everyone
We are looking for someone with :
At least 10 years of experience as a Service Delivery Manager / Project Manager delivering complex technology solutions with a University Degree or College Diploma
Experience in the development of a broadly implemented technology stack
Experience in delivering projects from inception through to post-implementation warranty using waterfall and agile project management methodologies.
Experience in managing and delivering projects involving stakeholders from multiple locations
Nice to Haves :
Any of the following will be an advantage :
Scrum Master Certification
Insurance Industry experience
Working knowledge of business intelligence, business process, and / or correspondence management platforms and integrating systems via API / web services.
On the job you will :
Lead and execute complex, high impact projects with critical dependencies across multiple stakeholders through all phases of development and implementation.
Ensures projects are completed within budget, schedule, and quality targets while meeting business objectives
Identifies resource needs for the project and establishes roles, expectations, and goals with team members
Establish a governance cadence with stakeholders and report on the project’s performance against KPIs
Direct and manage internal and external teams from multiple locations
Works with stakeholders to define and manage the scope, strategy, requirements and implementation of projects
Our commitment to you