Job Description :
ECE Dumaguete is pooling applicants for the position of Customer Support Representative. In this role, you will be responsible for providing exceptional customer relations support for our client.
As a customer support representative, your role is not only to help our client's customers with issues they encounter, but to make every customer's experience with support an exceptional one.
You will demonstrate a true passion for serving customers while resolving their issues. Customer support representatives will respond to client calls with professionalism and care.
Key Responsibilities :
Provide timely responses to client calls
Approach issue resolution with efficiency, empathy, and professionalism
Demonstrate a true passion for serving customers and resolving issues
Creatively and proactively drive continuous improvements that lead to delighted customers / service
Ensure client files are accurate and updated
Ensure all interactions are held with the highest level of confidentiality
Strong verbal communication skills
With at least 6 months of customer support experience, preferably in a BPO / call center setting
Ability to defuse client anxiety through exceptional customer service techniques / skills
Ability to think critically and apply problem-solving skills to resolve issues
Must be self-motivated, act independently, and know when to escalate issues
Must have a minimum of 6 months experience in a customer support role
Must successfully pass a background check
Must successfully pass a drug screening check
Shortlisted applicants will be invited to an initial interview.