Technical Support Associate | Davao | Earn up to 42K
Sutherland Global Services Philippines, Inc
3d ago

Job Description :

Be a Technical Support Representative at Sutherland Davao!

  • Provide an excellent technical support to clients
  • Enjoy a set of Industry-leading benefits
  • Get paid while in training
  • Experience a set of global opportunities
  • Grab not a job, but a promising career
  • Its easy to get this global career! You must only have :

  • Finished at least 2 years in college (or High School Graduate + work experience)
  • Excellent English written and oral communication skills
  • Working experience in a corporate IT help desk environment for at least 6 months
  • Training or tutoring experience on networks and operating systems in a corporate or educational institution.
  • Working experience in a non-technical customer service position speaking to English customers for at least 6 months
  • Though not required, it will be extra awesome if you also have these skills :

  • Completion of CCNA or other Cisco certification
  • CompTIA A+
  • CompTIA Security +
  • CompTIA Network +
  • Completion of NIIT / APTech / IIHT course which has gone longer than 6 months.
  • Process of studying and completing a Microsoft Operating System Certification
  • Operating System Skills :

  • Proficiency in using and troubleshooting Windows 7, XP and Vista Operating Systems
  • Basic understanding of computer hardware and how it works with the operating system
  • Identify computer hardware specifications within the Windows operating system
  • Install and configure hardware devices
  • Describe and detail key operating system features
  • Setup a hard drive and install an operating system
  • Customize and configure the Internet Explorer Browser
  • Networking :

  • Set up a TCP / IP network (wireless / cabled)
  • Describe the steps of setting up a new computer connecting via a cable / dial up connection to the Internet
  • Troubleshoot network and Internet connectivity issues
  • Apply
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