Policy Service Officer
QBE Insurance Group
Cebu, Philippines
5d ago

Policy Service Officer 1

  • Cebu, Philippines
  • Provide customer service via phone calls & answer customer, Underwriter and / or agency’s questions regarding product, process, policy.
  • Responsible for supporting business areas by operating switchboard and connecting callers to the appropriate person, answer various billing inquiries and resolve issues with regards to billing questions in a timely manner.

    Role Responsibilities :

    Ensure policies are followed and refer / escalate where appropriateComply on provided legislations, industry codes, company policies and procedures.

    Establish and maintain a good working relationship with stakeholdersCooperate with other functions to answer customer / agency’s questions regarding product, process, policy etc.

    Provide personalized and quality service to meet the expectations of internal and external customersUnderstand customer needs and goals an actively look for ways to meet themFollow agreed upon scripting to ensure customer intention is understood

    Role Qualifications :

    Excellent customer service focusProficiency in MS toolsProblem solving skillsStrong spoken and written EnglishKeen to detailsAdaptable to change to a fast-pace environmentAdministration and Organisation SkillsAmenable to work on shifting schedule, weekends and PH holidaysAmenable to work in Cebu Business Park, Ayala, Cebu City

    We encourage interested applicants to visit our recruitment hub to apply.


    12th Floor, Skyrise Alpha, Samar Loop, Cebu Business Park, Cebu City

    9 : 00am to 4 : 00 pm, Monday to Friday, except PH holiday

    Number of Openings : How to Apply :

    How to Apply :

    To submit your application, click "Apply" and follow the step by step process.

    Equal Employment Opportunity :

    QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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