Identify and provide timely resolution to escalated application issues ranging in priority, criticality and complexity in a 24x7 production support environmentMonitor and proactively supervise all alerts related to all applications to prevent service downtime.
Accountable for the operations and service uptime and reliability of the platforms.Perform root cause analysis, immediate service restoration, and execution of operational tasks.
Assists in post-mortem reporting, driving completion of permanent fixes, and managing regular operational activities.Ensure smooth transition and supportability of both new and existing applications in production and maintain updated support documentation.
Grow and showcase expertise in end-to-end flow of all application processes and systems.Build synergy and maintain strong partnerships with external counterparts and other internal departments.
Ensure support KPIs are either met or exceeded individually and as a team.Strategize and implement plans for team excellence and continuous improvement.
Ensure adherence to support standards, processes and procedures.Bachelors Degree in Computer Science / Information Technology or equivalentAt least 4 years professional experience in an IT application organization with at least 2 years L2 / L3 production support experienceAdvanced knowledge in Unix / Linux shell scriptingAdvanced knowledge in queries (MySQL, MSSQL, Oracle, Mongo)Advanced knowledge in the following Linux Services : Apache / Nginx / PHP / Linux commandsCommand line proficiency and logfile analysisKnowledge in PHP and Java programming, ISO8583, AIX, Websphere, Lamp stack, Code IgniterITIL v3, Agile / Scrum certification and / or proficiency preferredFamiliarity with an IT Service Management ticketing systemExcellent debugging and issue investigation skillsExcellent communication and documentation skillsMust be able to work effectively in a team environment and deliver successful results