Business Analyst – GRS IT Support MPS
Manulife
Quezon City
5d ago

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place.

We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Working ArrangementHybrid Job Description Are you looking for a career in an innovative area with great opportunities? As expectations for the Customer Experience continue to grow, our business is focused on creating an experience that is effortless, easy and meaningful to our clients.

With attention to detail and strong product and customer service skills, our business area is driven to provide solid financial management to clients who entrust us with their financial stability and the ability to retire with dignity.

Our Level 1 IT Support Team in Group Retirement Solutions is looking for a dynamic, enthusiastic, team- oriented Business Analyst who has a passion for solving problems and finding creative solutions while always having the customer at the forefront of their thinking.

This position requires background and experience in analytical roles, a proven ability to work closely with various stakeholders, and a strong desire to learn what is needed to properly support the business.

Does this sound like you? Passionate about the customer and stakeholder experience Collaborative team player Eager to learn new things and understand the business Excellent communication skills Technology savvy Strong problem-solving skills Flexible & adaptable to change Still Interested?

  • Here’s some of what you’ll be doing . Engaged in various technical support activities, ensuring expectations are met regarding quality and turn around times Implement sustainable & compliant business processes Identify risks and mitigation strategies Creation and generation of reports Supporting and leading the resolution of production problems while ensuring proper engagement between IT and the business Required competencies Previous experience in an analysis focused role Strong desire and passion to learn Strong networking (people) skills Passionate about both the customer & stakeholder experience Sound decision making skills, demonstrated strength at evaluating feasibility or practicality of ideas and options;
  • assesses risks and trade-offs; makes informed and timely decisions. Proven ability to quickly and easily adapt to changes within the business and organization.

    Excellent communication skills, including verbal, written, presentation & negotiation Innovative and creative, with the ability to generate new and unique ideas, along with solutions to problems and opportunities.

    Strong Assets Knowledge of the group retirement business MPS, PDS & Admin experience. Bilingual Experience with SQL Proficient with MS Access, Excel, Word.

    Are you ready to be a part of a fantastic organization? Every career at Manulife / John Hancock provides the opportunity to learn new skills and move your career forward.

    Ready to make an impact somewhere?

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