The Citrix Engineer is accountable for installing, configuring, monitoring, troubleshooting and maintaining all servers running on a Windows / Intel Operating System to ensure optimal operation of servers and installed applications.
The candidate handles assignments of a more complex nature and provides guidance and direction to the Monitoring / Incident Management teams.
This role requires an in-depth knowledge and background in Citrix technologies.
Job Responsibility (Day to Day)
Assist with support of desktop / laptop management, servers and infrastructure applications including VDI, patch management.
Provide assistance toLevel 1 (monitoring team) as needed, including monitoring emails, working on incident or problem tickets, providing training / documentation.
The candidate will get exposure to cross team / cross region collaboration across US and India.
The position provides major change activities including weekend work. They will help to improve procedures andmonitoring, andwill work on process automation tasks / scripts.
This position requires a high degree of teamwork. The ideal candidate will have a strong technical aptitude and a desire to learn and share knowledge about UNIX
Ensures optimal performance and capacity management / reporting for the Citrix XenApp andXenDesktopinfrastructure. Management of change and image creation / updating is critical to the success of the role.
Effectively manage applications in the Citrix XenApp and XenDesktop infrastructure and deliver them as a service to users anywhere.
Ensures optimal performance of all Windows / Intel servers by proactively conducting ongoing performance monitoring and by tuning / adjusting as necessary.
Ensure service performance meets or exceeds business expectations and is delivered in accordance with SLAs.
Provides effective Level II Windows / Intel help desk support on a 24 / 7 basis by researching / analyzing issues / requests to determine server (hardware and software) / application related implications, effectively communicating with all impacted parties and by troubleshooting and resolving issues with a sense of urgency to minimize any system downtime.
Create Knowledge Base articles of operational tasks to streamline support and empower first level support to resolve issues on a first call basis.
Acts as a technical lead for implementation of new projects and ensures optimal server configurations. Creates optimal server infrastructure in support of new applications by researching and recommending hardware / software technologies in support of application requirements.
Effectively maintains all Windows / Intel systems by performing maintenance patching and application upgrades (including operating system and various applications) as needed.
Enhances functionality of systems by developing and modifying scripts to automate system processes.
Provides support to application developers / programmers by providing technical knowledge and guidance.
Ensures server security integrity by reviewing and implementing server policies within the system.
Hands on experience required on Service-Now, Remedy etc. tools. (ITIL framework preferred)
Participate in 24 / 7 on-call support for the collaboration technology environment (P1, Major Incident Management).
Experience in supporting solutions with high availability and real time monitoring. (CA Spectrum,Nimsoftor other monitoring specific applications)
Knowledge of Microsoft system and application technologies and Active Directory.
Experience installing and configuring thin client devices and security.
Experience with Blade Servers and Storage products
Prior experience with enterprise ticketing systems, such as Service Now
4+ years Systems Administration experience (Windows)
Technical Writing and Documentation Skills
Experience using a Proven method for Compliance reporting.
Experience with any Linux distribution is desired
Understanding Citrix Printing Concepts
App Assignment (User, Grp, OU)
Platform design XA / XD
Hypervisors - VMware and Hyper-V
Bare Metal - Dell, HP and VCEvBlock
Backup and Restore experience (HA for Virtual environment, EMC, NetApp)
Understanding and execution of ITIL framework (Especially; Problem, Change Management, RCA and RFC process and procedures)
Should be well versed in communication (English, Written and Oral) and be able to co-ordinate efficiently with onsite sub-
ordinates and direct in-line managers
Provide excellent customer service to internal IT customers and application owners and users.