Citrix Engineer L3
KMC Solutions
Taguig City, Philippines
12d ago
source : ictjob.ph

The Citrix Engineer is accountable for installing, configuring, monitoring, troubleshooting and maintaining all servers running on a Windows / Intel Operating System to ensure optimal operation of servers and installed applications.

The candidate handles assignments of a more complex nature and provides guidance and direction to the Monitoring / Incident Management teams.

This role requires an in-depth knowledge and background in Citrix technologies.

  • VMware (20%)
  • Job Responsibility (Day to Day)

  • Assist with support of desktop / laptop management, servers and infrastructure applications including VDI, patch management.
  • Provide assistance toLevel 1 (monitoring team) as needed, including monitoring emails, working on incident or problem tickets, providing training / documentation.
  • The candidate will get exposure to cross team / cross region collaboration across US and India.
  • The position provides major change activities including weekend work. They will help to improve procedures andmonitoring, andwill work on process automation tasks / scripts.
  • This position requires a high degree of teamwork. The ideal candidate will have a strong technical aptitude and a desire to learn and share knowledge about UNIX
  • Ensures optimal performance and capacity management / reporting for the Citrix XenApp andXenDesktopinfrastructure. Management of change and image creation / updating is critical to the success of the role.
  • Effectively manage applications in the Citrix XenApp and XenDesktop infrastructure and deliver them as a service to users anywhere.

  • Ensures optimal performance of all Windows / Intel servers by proactively conducting ongoing performance monitoring and by tuning / adjusting as necessary.
  • Ensure service performance meets or exceeds business expectations and is delivered in accordance with SLAs.
  • Provides effective Level II Windows / Intel help desk support on a 24 / 7 basis by researching / analyzing issues / requests to determine server (hardware and software) / application related implications, effectively communicating with all impacted parties and by troubleshooting and resolving issues with a sense of urgency to minimize any system downtime.
  • Create Knowledge Base articles of operational tasks to streamline support and empower first level support to resolve issues on a first call basis.
  • Acts as a technical lead for implementation of new projects and ensures optimal server configurations. Creates optimal server infrastructure in support of new applications by researching and recommending hardware / software technologies in support of application requirements.
  • Effectively maintains all Windows / Intel systems by performing maintenance patching and application upgrades (including operating system and various applications) as needed.
  • Enhances functionality of systems by developing and modifying scripts to automate system processes.
  • Provides support to application developers / programmers by providing technical knowledge and guidance.
  • Ensures server security integrity by reviewing and implementing server policies within the system.
  • Hands on experience required on Service-Now, Remedy etc. tools. (ITIL framework preferred)
  • Participate in 24 / 7 on-call support for the collaboration technology environment (P1, Major Incident Management).
  • Experience

  • Experience in supporting solutions with high availability and real time monitoring. (CA Spectrum,Nimsoftor other monitoring specific applications)
  • Knowledge of Microsoft system and application technologies and Active Directory.
  • Experience installing and configuring thin client devices and security.
  • Experience with Blade Servers and Storage products
  • Prior experience with enterprise ticketing systems, such as Service Now
  • 4+ years Systems Administration experience (Windows)
  • Technical Writing and Documentation Skills
  • Experience using a Proven method for Compliance reporting.
  • NetScaler VPX
  • Experience with any Linux distribution is desired
  • Understanding Citrix Printing Concepts
  • App Assignment (User, Grp, OU)
  • Platform design XA / XD
  • Hypervisors - VMware and Hyper-V
  • Bare Metal - Dell, HP and VCEvBlock
  • Backup and Restore experience (HA for Virtual environment, EMC, NetApp)
  • Understanding and execution of ITIL framework (Especially; Problem, Change Management, RCA and RFC process and procedures)
  • Should be well versed in communication (English, Written and Oral) and be able to co-ordinate efficiently with onsite sub-
  • ordinates and direct in-line managers

  • Provide excellent customer service to internal IT customers and application owners and users.
  • Apply
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