Sr. Advisor, Training & Quality
Concentrix Corporation
Quezon City, NCR,PH
9h ago

PositionSummary

  • Facilitationof new hire training / process and product specifics for various accounts.Training needs analysis; module preparation, revision and review;
  • coaching.Performance evaluation of trainees.

    Role & Responsibilities

    Communication / Negotiation :

  • Assessthe progress of the trainees, map the areas of improvement and share thefeedback with the participants as per the defined process.
  • Workin a team and extend cooperation to different departments to create conducive& cohesive training environment.
  • Interactswith clients when necessary for training purposes
  • Problem Solving :

  • Assess training needsand provide training opportunities to ensure consistent performance inaccount’s key metrics.
  • Identify potentialprocess issues among the team and present recommendations to address this.
  • Manage data andcreate reports capturing performance gaps, and achievements of programshandled.
  • Partners with qualityteam to determine areas of opportunity in agent performance.
  • Contribution / Leadership :

  • Conduct refreshertrainings for the existing team members
  • Act as a change agentand provide implementation assistance as and when the need arises
  • Provide subjectmatter expertise on processes
  • Recommends changes tocurriculum, methods or activities based on observations during trainingdelivery.
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