ROHQ FRSS BSS Analyst
Citigroup Inc
Makati, 3
7d ago

Description

  • Ensures that production is performed and executed within Service Level Agreement (SLA) to maintain customer satisfaction
  • Reviews items that cause un-reconciled balances between the Subsidiary ledger and the General Ledger; the review also includes other balance sheet issues such as aging, unsupported and unconfirmed items, and abnormal balances
  • Performs other forms of substantiating accounts based on the profile of each account
  • Prepares proof sheets for assigned accounts, reviews the details of the outstanding balance and identifies and escalates issues, if any
  • Ensures that errors and issues for assigned accounts are identified, properly escalated and reported in a timely manner and coordinates these with account owners from various units and businesses for corrective action, and advises them of preventive actions
  • Performs testing for system enhancements or resolutions to ensure that updates / changes will not disrupt the production process once implemented
  • Leads or participates in regional or in-country projects that promote innovation in the work station, cost savings, voice of the employees and other activities that will make CSS as a workplace of choice
  • Develop a strong working relationship with the internal Citi customers serviced by the unit, ensuring that high quality service standards are maintained
  • Develop customer service excellence
  • It includes metrics distribution, conduct customer service calls and initiate process improvements
  • May also be assigned to projects and Ad hoc activities
  • Qualifications

  • Experience working in cross-cultural global teams is an advantage
  • Proficient in the use of office applications (MS Office, MS Word, MS Excel, MS PowerPoint)
  • Proficient data structure and processes knowledge
  • Knowledgeable in various general ledger and sub ledger systems
  • Good accounting background
  • Excellent English written and verbal communication skills
  • Effective time management, documentation and organizational skills
  • Good problem-solving skills; is able to grasp complex issues and provide solutions
  • Strong interpersonal skills; has ability to develop strong partnership with stakeholders
  • Able to handle high volume of work
  • Able to rapidly learn technical and business techniques and knowledge
  • Graduate of a Business Course, preferably Accountancy
  • CPA title and 1-year audit experience are preferred
  • Preferably with at least two years work experience
  • Travel

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