Customer Analytics and Insights Manager
8d ago

Work Scope :

  • Provides customer insights using contact center information
  • Provides guidance to contact center on how to improve service efficiency in handling contact center information based on data generated by the team
  • Creates and analyzes monitoring tools that help contact center improve
  • Provides guidance to the analyst(s) in order to carry out simplified and appropriate analyses and interpretations that answer business questions
  • Provides customer segmentation criteria that helps in making sure that campaigns are offered to the customers with the highest propensity to purchase an insurance policy
  • Identify key business challenges and provide insights and recommendations on how to address them
  • In-charge of analytics that identifies factors / variables that affect purchase using the learnings from different campaigns and available internal information
  • Collaborates mainly with contact center and establish strong communications among team members to ensure that analytics requirements are captured and business objectives are achieved on a timely manner
  • Other analytics tasks that may be assigned
  • Qualifications :

  • Bachelor's degree holder
  • At least 5 years experience in Market Research / Data Analytics in a contact center setting
  • With high appreciation on how customer insights and analytics affect the business and how can these help grow the company
  • Highly proficient in MS Excel and reports
  • Good communication skills, presentation and influencing skills
  • Strong expertise in analysis and familiarity with analytics software
  • About AXA

    A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-

    changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country's strongest banks.

    visit We Offervisit

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