Customer Care Representatives (FV)
Startek
Pasig City, PH
3d ago

Job Description

POSITION OVERVIEW : This position is responsible for taking calls from the customers and responding to their questions, inquiries and concerns about their specific communications products / services.

Ensures customers receive efficient and courteous service and could potentially be able to recommend various products / services to meet the customer’s needs.

Job Duties and Expectations :

  • Responds to customer inquiries regarding service, billing, equipment, features, activations, and / or changes to account information taken via telephone, mailings, fax, or e-mail.
  • Utilizes computer / on-line guidelines in responding to customer inquiries.
  • Informs customers about services available and assesses customer needs.
  • Handles customer problems related to product function or the replacement of defective parts.
  • Completes, processes, and maintains applicable paperwork and records.
  • Gathers information, researches / resolves inquiries and logs customer calls.
  • Strives to resolve customer issues on the first call without having to transfer callers.
  • Follows escalation procedures as needed.
  • Experience :

    Requires 3 months experience working with people and providing them with service such as retail or restaurant experience.

    Must be comfortable working on a computer and talking on the phone! Any previous call center experience is a plus!

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