Quality Assurance, Analyst (Manila)
One Contact Center
Ortigas, Pasig City, NCR, Metro Manila, PH
4d ago

WHY JOIN US?

A world of Opportunity awaits you at One Contact Center!

Discover the job that is right for you!

We pursue relationships based on transparency, mutual trust, persistence and integrity with our employees, customers and other business partners.

Our commitment to building a stronger, more sustainable energy future is matched by our commitment to the people who will make it a reality.

So we at One Contact Center invest in your development, equipping you with the technical skills for the present and ensuring you have a fulfilling, long-term career.

SUMMARY OF FUNCTI0NS AND RESPONSIBILITIES

Essential Duties and Responsibilities :

  • To audit the number of calls given by the client on a daily basis
  • Record feedback and To let the Customer service rep know about his / hers areas of improvements
  • Bring in necessary changes to the process and constant inundation of call center core process
  • To check whether the CSR has incorporated knowledge and competence and the customer was able to comprehend to what the CSR was talking about
  • Attend call calibrations
  • To check if the CSR has used the right telephone etiquette, followed appropriate hold procedures and has a given a proper resolution for the customers request
  • QUALIFICATIONS :

  • Graduate of Bachelor / Diploma course
  • minimum of 24 months of QA experience preferably from HEALTHCARE / INSURANCE BPO environment
  • Results driven and people oriented / strategic and tactical in game planning
  • Strong to excellent communications skills to liaise with other stakeholders and be able close accounts.
  • Willing to work permanent night shifts but WEEKENDS OFF
  • Willing to work permanently in ORTIGAS, PASIG CITY
  • For further inquiries you may also send us a message at these numbers :

    Landline : (02) 661 3899 Globe : +639054336933 / Smart : 09088809906 ( look for Randy )

    Or visit us at :

    33rd floor, Antel Global Building Dona Julia Vargas Avenue Ortigas, Pasig City (the building is next to One Corporate Center which is situated in the corner of Julia Vargas avenue and Meralco Avenue in Pasig City)

    Please bring 1 resume and valid ID for the building pass)

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