Team Leader AML Compliance Quezon City, Philippines Do you want to be part of a specialist team that can identify and put a stop money laundering and other fraudulent activities before it affects our customers?
Do you want to work for a Global FinTech company that is transforming the payments industry? Join Western Union as a Team Leader, AML Compliance.
Motivated by our values : purpose driven, globally minded, and trustworthy & respectful We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.
We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.
Better requires process, discipline, and simplification We’ll be looking to you to lead a team and their daily operations to make sure they are achieving the desired performance levels.
You will coordinate and distribute workflow that comes from agents & customers within your team and ensure they work effectively and to a high standard.
You will directly handle customer or agent complaints and look to resolve them. You’ll help with improve overall customer satisfaction by either leading or be part of project teams that looks to implement process improvement or operational changes.
For such a role, we require you to have a customer services background and have experience of resolving complaints. You will need to have led a team before and demonstrate excellent leadership skills.
We require you to be personable and approachable to both employees and customers. The role requires someone with attention to detail and analytically strong.
If you have worked in Anti Money Laundering or compliance before this would be a bonus.