Housekeeping Supervisor
EDL Holdings Inc.
San Mateo, PH
1d ago
source : Bossjob

The Housekeeping Supervisor is responsible for Housekeeping and Front Office. He / she manages the general operations and maintenance of the front office, reservations, villas, pavilions, function buildings and gardens.

He / she ensures high level of guest satisfaction as well as for financial results of the department with a focus on controlling the expenses and ensuring maximum room revenues are achieved.

Housekeeping Accountabilities :

  • Supervise work activities of housekeeping personnel to ensure clean, orderly and attractive villas, pavilions, function buildings and gardens.
  • Assign duties, inspect work and investigate complaints regarding housekeeping services and equipment and take corrective action
  • Supervise the inventory and maintain the quality of the materials
  • Front Office Accountabilities :

  • Ensure timely efficient & professional welcome and check in is provide by all Front Desk Staff ensuring customer satisfaction
  • Maintain a high morale and productivity as well as good communication within the Front Office staff as well as between another department
  • Work in Partnership with Sales, Admin, and Front Office to ensure guests needs are determined and met in regards to room requirements
  • Handles and resolves guest complaints in the villas
  • Rooms Division Accountabilities :

  • Work closely with room attendants to promote open communications and ensure that standards are met and assignment completed.
  • Supervise the laundry staff and the laundry area, ensure that all linens and beddings are handed and stored properly
  • With at least 2 years working experience in the same field
  • Graduate of BS in HRM / HRS or any related courses
  • Must have a Good Customer Service Skills, Good Communication Skills, Stress and Time Management
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