PasigAlta Resources is Hiring!The Business Analytics Director is responsible for leading a centralized analytics department tasked with providing timely and accurate reporting, as well as actionable insights, for internal and external customers.
Along with managerial duties of leading the department, the individual will be responsible for leading data sourcing efforts, creation and maintenance of reports, analysis and forecasting of operational performance, and creative and timely solutions to ad hoc analytical inquiries.
The individual will also play a key role in the implementation and daily operation of a centralized analytic solution funneled through business intelligence (BI) tool(s) with the purpose of providing internal and external customers at various levels dynamic data visualization of Key Performance Indicators (KPIs).
Access and views to be role-based for internal and external customers.Internally, the centralized analytics department will be responsible for the development and management of dashboards, publishing of required daily, weekly, and monthly reports and scorecards, and timely communication of important trends and suspicious outliers.
While externally, the team will provide daily, weekly and monthly reports in accordant to the need of our client as requested by operational leaders.
Additionally, he / she will continuously develop the skills of the analytics team, and ensure they remain on the leading edge of innovation in the field within the BPO industry.
Moreover, he / she will develop and maintain a culture of proactive research and analysis, as well as best practice sharing.
POSITION RESPONSIBILITIES Build a network of close working relationships with Senior Leadership, Operations Directors, Program Managers, and others across the organization.
Lead the successful implementation and execution of a centralized analytics team that supports a complex organizational structure through a blend of dedicated and shared resources (i.
e., ticketing-type system)Create and maintain standard operating procedures (SOPs) for all scheduled reports and analytic processes created for internal and external partiesEvaluate complex, cross-
functional business situations, supported by business analytics, to derive actionable insights to drive top and bottom-line growth, as well as adhere to contractual obligationsLearn business processes, as well as internal and external systems, at a near-
native level to understand the role that analytics plays in supporting the businessCollaborate with operational leaders, as well as clients, to generate and / or modify reports to highlight potential root causes to key issues as they ariseAct as a strategic thought partner and proactively identify best practices through benchmarking and other forms of information gathering from industry leadersProvide leadership and guidance to direct and dotted-
proactively identifying and communicating trends, as well as suspicious outliersForecast operational performance through the proactive use of predictive analysisProperly utilize some of these methods : Regression, Decision Trees, CART, Random Forest, Boosting, Evolutionary Programming, Neural Networks, Fuzzy Systems, Bayesian Belief Networks, Support Vector Machines, Ensemble Methods, Association Rules, Singular Value Decomposition, Principal Component Analysis, Linear Programming, Monte Carlo, Cluster AnalysisSupport Six Sigma projects and encourage fact-
based, decision-making across the organizationProduce or assist in feasibility studies / business plans for new businessesProvide ad hoc analytical support on corporate initiatives and special projects across the organizationEmbrace change and demonstrates flexibility to meet the needs of the businessNegotiate competing priorities in the businessMaintain a high level of confidentiality by handling sensitive and private client and customer information in accordance to Alta Resources and Client's policies and regulatory requirementsSome travel may be required, domestically and internationallyRegular attendance, punctuality and adherence to agreed-
upon schedule of availability are conditions of employment and essential function of this position LEADERSHIP RESPONSIBILITIESThe role will be heavily involved in the development of a centralized analytics environment in which Reporting Analysts, Business Analysts, and Sr.
Business Analysts directly report to this leader. In some instances, shared leadership accountability may exist with Operational leaders.
Individual is responsible for leading a combination of on-site and remote analysts. He / she will be responsible for the successful development of employees, including coaching, hiring and performance management.
PHYSICAL DEMANDSWhile performing the duties of this job, the employee is regularly required to sit for up to eight hours, and stand.
Manual dexterity which allows the individual to use hands to type on a keyboard, use a mouse and write are required, as is the ability to talk, and hear.
The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The environment for which this position functions contains scents and fragrances related to product samples that are necessary to have on site in order to complete the essential job functions of this position or others positions within the same area.
Due to the nature of this work individuals are required to be on-sight during hours designated by the Client, however, the occasion will arise when the employee must be off-
site due to business functions.MINIMUM COMPETENCY REQUIREMENTSEducation : Bachelor’s degree in Statistics, Applied Mathematics, Engineering, Computer Science, or other quantitative field required.
MS or Ph.D. in Applied Mathematics, Statistics, Computer Science, Operations Research, Economics, or equivalent required.
Work Experience : Minimum of seven years’ experience with increasing responsibility in analytics or related field. Five years or more of leadership experience with demonstrated success in employee development, coaching, hiring and performance management.
Experience in BPO / contact center required. Experience communicating and managing US-based internal and external company projects required.
Skills : The Business Analytics Director will possess an advanced analytical skillset and proven knowledge of dashboard development and maintenance.
He / she will be able to understand, analyze and synthesize : call center operations metrics, business formulas, financial statements, regression analysis, and large data sets.
This role requires an advanced understanding of data analysis and models. He / she will need to have strong working knowledge of all common and advanced analysis tools and formulae, proven experience writing SQL and VBA, capability of expanding the data mart, and leveraging reporting and dashboard tools through creation and use.
See Technology Skill Base below for further proficiencies needed for the job.ADDITIONAL SKILLSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ability to create and troubleshoot detailed financial and operational modelsAdept in working with raw data, querying (SQL) / integrating data from various sources, and preparing alternative methods of data presentationKnowledge of data management and architecture to assist analysts in optimization of data assets to support business operationsAbility to effectively communicate to a wide-
range of audiences from novice users to data scientists and machine learning expertsStrong interpersonal and leadership skills : Able to build relationships and credibility at all levels of the organizationPresentation skills : Comfortable putting together storylines in PowerPoint and communicating complex analytic results in a digestible manner for general audiencesHigh energy and ability to work in a very fast-
paced, team-oriented environmentAbility to accept and apply coaching and feedback from leadershipStrong organizational, time management and planning skillsStrong attention to detail and accuracy TECHNOLOGY SKILL BASEThis position requires an advanced knowledge in computer technology that includes : Windows, Excel, SQL query writing (SQL Server), Microsoft ETL (SSIS preferred), Web Services, Visual Basic, DataMart, and the rest of the Microsoft Office Suite.
Advanced knowledge of probability and statistics is required; experience in programming languages used in data science (R, MATLAB, Python, etc.
is a plus. 5+ years of experience with business intelligence reporting and dashboard development is required. PowerBI and / or Tableau experience is preferred, but similar systems with transferrable skillsets (QlikView, Domo, Periscope, etc.
are acceptable. Individuals must possess the ability to learn and understand new software and other technology applications as introduced by Clients and Alta Resources.
LANGUAGE SKILLSExcellent communication skills, written and oral, required. Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to professionally respond to internal and external inquiries through written or oral communication. Ability to effectively present information to business leaders, clients, top management, public groups, and / or boards of directors.
Ability to establish rapport, build relationships and loyalty with external and internal customers, and coworkers. Solid presentation skills and the ability to train others.
MATHEMATICAL SKILLSAbility to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Experience with Six Sigma methodologies, as well as an understanding of how to calculate statistical tests and interpret results is required.
REASONING ABILITYAbility to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.
Ability to display patience, empathy, and strong listening skills while ensuring internal staff and customer needs are fulfilled in a timely and satisfactory fashion.