The Team Leader (TL) is directly responsible for managing product knowledge, profitability, quality, and effectiveness for his / her team.
His / her daily activities primarily focus on effective leading and managing a team of CSR to meet company objectives in all areas of employee, client and shareholder satisfaction.
This especially includes the developing competencies of the CSRs and ensuring that behaviours are in alignment with Transcom’s goals.
What we are looking for
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