Mandarin Help Desk Associate | Dayshift Schedule
J-K Network Services
Cebu City, PH
6d ago
source : Bossjob

Company Profile : One of the biggest Multinational Technologies corporations that provides excellent IT service.

Position : Mandarin Help Desk Associate

Location : Cebu City

Industry : IT Company

Schedule : Dayshift Schedule (8 AM-5 PM)

Salary : Php 45,000 to Php 60,000 Max

Benefits : HMO, 15 Vacation leave, 10 Sick leave, Other Bonuses

Responsibilities :

  • Handle inquiries / incident reports coming from clients in both Mandarin and English via phone, email, chat, etc. in accordance with existing processes and guidelines.
  • Record details of inquiries as tickets and ensure the information is reflected in the system.
  • Translate inquiries from Mandarin and English and vice versa, and escalate as needed
  • Maintain the knowledge base and keep it organized for future use.
  • Create reports on weekly / monthly help desk performance.
  • Analyze relevant data and initiate process improvements in problem areas.
  • Requirements :

  • Proficient in speaking, reading, and writing in Mandarin.
  • Graduates of BS in Information Technology or any related field.
  • Customer Service experience is a big advantage.
  • Open to no related work experience.
  • Interview Process :

  • Paper Screening
  • Initial Interview with the HR
  • Interview with the Manager and Technical Interview
  • Language Assessment (Verbal and Written)
  • General Interview with Japanese Speaker (Formality)
  • Requirements :

  • Proficient in speaking, reading, and writing in Mandarin.
  • Graduates of BS in Information Technology or any related field.
  • Customer Service experience is a big advantage.
  • Open to no related work experience.
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