Deputy Training Manager for Airline Account
Wipro Philippines Inc.
Cebu City, PH
2d ago
source : Bossjob

Role Profile : Deputy Training Manager

Role Definition

  • Training and development manager should devise plans and approach aligned to organizational training strategy, oversee its implementation and assess its outcomes.
  • Identify training and developmental needs and drive suitable training initiatives that delivers successful business outcomes.
  • Works across many departments to get employees up to speed in both their specific vertical, and the overall needs of the Account.
  • Have backgrounds in business, leadership, human resources, development and education.
  • Include enhancing employees’ skills, performance, productivity and quality of work
  • Roles and Responsibilities

  • Identifying and assessing future and current training needs
  • Drawing an overall or individualized training approach
  • Deploying a different variety of training methods for specified needs and outcomes
  • Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
  • Conduct effective induction and orientation sessions
  • Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
  • Manage training budget
  • Provide opportunities for ongoing development
  • Resolve any specific problems and tailor training programs as necessary
  • Maintain a keen understanding of training trends, developments and best practices
  • Certifications and Assessments

  • Domain Process Training Certification
  • Master Trainer Certification
  • Role specific Industry certification is desirable
  • Education

  • College Graduate
  • Must Have :

  • Knowledge of learning and development best practices
  • A proven track record of training program development and management
  • Excellent leadership skills
  • Excellent written and oral communication skills
  • At least a bachelor’s degree in education, human resources or a related discipline
  • Professional certification, such as CPTM, is preferred
  • Good to have :

  • Advanced Research Skills
  • Content Design & Development Skills
  • Experience in handling LMS activities
  • Must Have :

  • Proven work experience as a training manager
  • Track record in designing and executing successful training programs
  • Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
  • Excellent communication and leadership skills
  • Ability to plan, multi-task and manage time effectively
  • Strong writing and record keeping ability for reports and training manuals
  • Ensuring strategic alignment of the training department with business goals
  • Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance
  • Identifying training needs by consulting with stakeholders and using needs assessments
  • Developing and delivering training solutions that meet business needs
  • Optimizing training processes for efficiency
  • Selecting and managing resources, including working with both internal employees and training vendors to develop and deliver training
  • Managing the technologies and technical personnel required to develop, manage and deliver training
  • Good to have :

  • A Deep Knowledge of the Business
  • Behavioral Skills and Attributes
  • Assertive Communication
  • Conflict Resolution Mindset
  • Self-improvement Mindset
  • Good Stress Management / Resilience
  • Patience
  • Customer Centricity
  • Coaching and Mentoring abilities
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