Primary Responsibilities :
Coordinate and supervise daily / weekly / monthly activities of a team members
Set priorities for the team to ensure task completion and performance goals are met
Coordinate work activities with other supervisors, managers, departments, etc.
Identify and resolve operational problems using defined processes, expertise and judgment
Provide coaching, feedback and annual performance reviews as well as formal corrective action
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and / or re-assignment to different work locations, change in teams and / or work shifts, policies in regards to flexibility of work benefits and / or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment).
The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications :
Education level of at least high school diploma or GED or equivalent years of work experience
5+ years of experience analyzing and solving customer problems in an office, claims or customer service environment
1+ years of supervisory / leadership experience
Proficiency with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product
Preferred Qualifications :
2+ years customer service experience
Preferably with Fiber or wired internet connection of 25 mbps in case of working from home. The following options are also available : Corporate internet subsidy for those within available and valid serviceable locations, subject to Company policy Onsite work for those who are amenable to drive or commute to our office locations
Optum, part of the UnitedHealth Group family of businesses, is a team of more than 260,000 people who are building career success through commitment, compassion and a desire to make a difference. Join us.