Seasoned CSRs needed | Australian Telco Account | [24] Ortigas
Mandaluyong, PH
3d ago
source : Bossjob

Day Shift

Australian Telecommunication Account

Provide excellent customer service by addressing general inquiries related to billing, account / service maintenance, and other products / services


Rewarding incentives for top performers (monthly / quarterly)


Must be 18 years old and above

Completed at least 2 years in college (no back subjects)

At least 6 months of call center experience is preferred but not required

Amenable to work on holidays, weekend, and shifting schedule

Professional, enthusiastic, and customer service oriented

Skills Required

Excellent oral and written communication

Must exhibit active listening

Must have keen attention to details

Must have good conversational skills

Must have good problem solving and analytical skills

Must be fluent in providing explanation and delivering positive scripting

Ability to multi-task and access multiple data source simultaneously

Ability to probe effectively

Ability to educate customers on inquiries and other product information

Ability to handle issues and complaints in a courteous and professional manner

  • Preferably for pplicants residing in :
  • Mandaluyong, Marikina, Pasig, Quezon City, San Juan, Caloocan. Malabon, Navotas, Valenzuela, Makati, Pasay, Manila
  • Rizal (Antipolo, Taytay, Angono, Cainta, San Mateo, Rodriguez)
  • Bulacan (Bocaue, Marilao)
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