Sr. Operations Director
Tech Mahindra
Cebu City, PH
5d ago
source : Bossjob


  • Sound delivery management
  • Planning, monitoring & reporting, resource management, quality & risk management, problem & change management
  • Effective communication management by ensuring timely and appropriate generation, collection, dissemination, storage and ultimate disposition of information
  • Manage people by effectively and efficiently involving all resources to meet the organizational goals and by championing work-life balance, retention and career progression / development
  • Provides motivation and direction to his / her team by delegating responsibilities appropriately and empowering team members to deliver results
  • Provide senior leadership, change management and implementation of organization wide practices, policies and procedures
  • Client and stakeholder management ensuring that the organization meets the contractual obligations and exceed the desired quality of work;
  • addressing clients’ critical business issues and providing valuable solutions

  • Process improvement reviews and evaluates existing processes and works with his / her team to create and implement improvements using Six-Sigma, DMAIC, LEAN etc.
  • methodologies, and RPA / Automation; Business Transformation

  • Financial Management managing P&L and attrition
  • Adept in making compromises and sound judgement calls with different groups in order to meet or exceed stakeholder / client’s needs and expectations
  • Implements all necessary components for people, process, technology and knowledge
  • Manage risks by identifying, analyzing and responding to project risks that will decrease or eliminate the chance of risk occurrence and minimizing operational impact
  • Evaluates and designs economic business relationship and structure with clients and suppliers / vendors
  • Client Solutions and Business Development
  • Other tasks as assigned by the immediate reporting manager as needed by the business
  • Skills and Requirements

  • Bachelor’s Degree holder preferably with post graduate degree (MBA / MA or equivalent)
  • With 15 years experience in the field and at least 10 years of management experience with proven leadership skills, has had P&L responsibility, and managed projects
  • Managed teams in various geographic locations with a proven track record of meeting and exceeding financial targets
  • Has worked at multiple client accounts to gain experience in working with and handling different types of clients; strong client facing abilities including the ability to handle scope issues
  • Has the ability to work with senior management and work within the political structure of his / her own organization as well as the clients
  • Is able to communicate effectively in writing, verbally, and through presentations
  • Possess strong people skills - is able to work with other organizations such as third party vendors, sales, marketing, and legal, and understand their terminology;
  • understand the requirements for the various staff positions

  • Strong planning abilities (both strategic & tactical)
  • Has an understanding of the technology / RPA used in the BPO industry
  • Strong negotiation skills
  • Strong Business Acumen
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