Fraud Operations Analyst
ZigZag Careers
Pasig, City, PH
22h ago

ZigZag is looking for a Fraud Operations Analyst to join our team!

We are looking for a Fraud Operations Analyst to join our growing team of experts who are passionate about solving financial crime.

The role will be based in our Manila office and you will work very closely with our Financial Crime Operations Team from our Manila office as well as our Melbourne office.

As our new Fraud Operations Analyst, you will be responsible for developing and implementing fraud scenarios, parameters or rules and ongoing monitoring, which must be regularly reviewed and optimised for the right balance of cost and risk.

About the Client :

Assembly Payments is one of the fastest-growing FinTechs with a presence in Australia, Singapore, the Philippines and the United States.

We help our customers build automated payment workflows that push the boundaries of what’s possible and reduce the complexity of running both classic and digital-native businesses.

Our team of Assemblers is constantly challenging the status quo of payments. We were pioneers of real-time payments on the New Payments Platform (NPP) in Australia and recently partnered with Standard Chartered to take our vision for payments to the world.

We are one of the top 10 start-ups for attracting talent in Australia. We are growing our presence in the next few years across APAC, Europe the US and Africa and we are looking for people who want to be part of the next generation of global payments."

RESPONSIBILITIES :

  • Manage the ongoing analysis of transactional data to identify fraud trends or unauthorized transactions, enhance fraud rules, and minimise client’s fraud and chargeback risk exposure.
  • Work with a number of fraud analytic and BI tools to analyse data and implement fraud rules and be able to maintain them to reduce the need for manual reviews and impacting genuine customers.
  • Coordinate incident handling with various teams to ensure fraud incidents are contained,investigated and remediated as quickly as possible to minimise risks.
  • Review fraud incidents and perform a gap analysis to determine measures required to strengthen future responses and reduce client's fraud risk exposure.
  • Work with large and complex data sets (both internal and external data) and visualization techniques to provide insights and recommendations to the operations team in regards to fraud,KYC, chargebacks and transaction monitoring and be able to maintain these reports on a regular basis.
  • REQUIRED QUALIFICATIONS :

  • Advanced Excel knowledge or Google Sheets including, but not limited to; Pivot tables, dynamic charts, dashboards, and complex formulas.
  • Industry knowledge or experience in either fraud prevention or chargebacks
  • Bachelor’s degree / equivalent experience in Business Analytics or a related field.
  • Must have excellent written and verbal English skills.
  • †Able to process data and identify anomalies.
  • †Demonstrated end to end ownership and accountability of issues.
  • †Be highly methodical and process-orientated for critical tasks, while still showing innovation when necessary.
  • †Proactively identify, analyze and improve upon existing manual business processes, and identify opportunities for automation.
  • †Be a fast-learner and easily adapt to new ways of working
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