Job Description RESPONSIBILITIES : Please note that this is a Technical Support role in a BPO setting. Take ownership of customer issues reported and see problems through to resolution.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Provide prompt and accurate feedback to customers. Ensure proper recording and closure of all issues. Prepare accurate and timely reports.
Document knowledge in the form of knowledge base tech notes and articles. ENJOY THESE WORLD-CLASS BENEFITS : PHP 16,000 - PHP 26,000 starting pay depends on site, account, candidate background & skills.
Starting pay can be higher and will go higher after a few weeks of certification. Allowances (Rice, Meal, Transpo) Monthly performance bonus / incentives Paid training Healthcare Benefits (Medical and Life Insurance) 20% Night Differential
Job Qualifications TO QUALIFY :
Candidate must be agraduate of any Engineering-, Computer- or IT-related courses.
With a natural interest in technology, internet, computers
With good English communication skills
Willing to work in Quezon City, Pasig City, Mandaluyong City, Makati City or Pasay City.