IT Analyst I Business Systems
emerson
Quezon City, National Capital Region, Philippines
2d ago

Duty 1 : Projects Support Requirements Management and Communication

  • Gathers requirements from stakeholders or end-users and validates the applicability of those requirements from a system and business standpoint
  • Articulates ideas and viewpoints to stakeholders to help in the realization and clarification of business requirements
  • Translates business requirements to system requirements; guides the developers and end-users in understanding the business impact of the change
  • Organizes the requirements in a way that will be most beneficial to the business; coordinates any conflict in requirements with other world area analysts or development team
  • Analyzes the impact of global process and system changes to the business units or countries being handled and comes up with implementation and communication plan
  • Testing and Deployment

  • Assists in finalizing and approving the test cases to be used during UAT
  • Assists in finalizing and approving the test cases to be used to validate business changes
  • Provides input on cutover tasks
  • Reviews the requirements in comparison to the actual output
  • Analyses risk and mitigate project circumstances base on impact assessment
  • Identifies, analyses and mitigates UAT and Go-Live test results issues
  • Duty 2 : Business Process and System Maintenance and Enhancement

  • Facilitates user group discussions in determining requirements for fixes / enhancements, functional approval process, and submission and tracking for global / regional solution delivery
  • Follows-up the solutioning and delivery requirements fulfillment
  • Analyses system issues related to functionalities being used by the business
  • Creates / conducts root cause analysis of issues encountered and coordinates with technical team to resolve the issue
  • Documents new functionalities or updates to the business system
  • Duty 3 : Metrics Reporting and Analytics

  • Gathers and analyzes report requirements from stakeholders. Identify and provide solution to general inquiries
  • Analyzes gathered information & data using descriptive analytics (basic mathematics & comparative analysis)
  • Evaluates objective / charter and recommends non-standard reports / workaround based on gathered data and analysis
  • Conceptualizes report design contents and methodologies based from gathered data and / or analysis for static or dynamic reports
  • Work with reports development teams (Global or WA) in the development and delivery of required reports
  • Provide report recommendations and validate with stakeholders.
  • Duty 4 : Continuous Improvement and Innovation

  • Identifies continuous improvement project ideas
  • Participates in handling a Continuous Improvement Project using a problem-solving methodology
  • Works with the business to ensure change requests are clearly defined and assessed in relation to the business system supported
  • Interacts with the business stakeholders and subject matter experts to understand their problems and needs
  • Stays current with customer needs and strategies; utilizes formal and informal communication methods to communicate updates and findings
  • Maintains a deep awareness of how a business operation works and helping the stakeholders explore technology possibilities to more effectively run their operations
  • Requirements Education

  • University degree (Business Administration, Business Analytics, Business Information Systems, Information Management, Information Technology, Mathematics or similar) or equivalent
  • Job Related Experience

  • 2 years relevant work experience in the Business Analysis field supporting Service, Sales, Marketing or Customer Care organizations
  • Specific Knowledge

  • Data Analysis, Data validation using SQL Server, MS Excel
  • Microsoft Office 365 tools
  • Microsoft Visio or any modelling tool
  • Azure DevOps or any issue / project tracking software
  • Ability to elicit, analyze, communicate and document requirements
  • Ability to see overlapping functions and interdepartmental dependencies
  • Ability to work with cross-functional teams (users, management, developers, IT)
  • Ability to communicate complex concepts and models into understandable visual representations
  • Handled business systems integrations
  • Process mapping / modelling; Data mapping
  • Familiarity with SAFe Agile or Stage-Gate process or similar
  • Skills

  • Written and oral English skills in a technical environment
  • Analytical skills and aptitude for logical thinking
  • Ability to elicit, analyze, communicate and document requirements
  • Ability to see overlapping functions and interdepartmental dependencies
  • Ability to work with cross-functional teams (users, management, developers, IT)
  • Ability to manage and prioritize multiple tasks
  • Ability to follow detailed workflow and instructions
  • Ability to work independently with minimal supervision
  • Ability to handle a variety of assignments
  • Ability to participate in a team environment
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