Job Purpose :
Managing AML risk has been identified as a critical franchise goal for Citigroup. The Consumer Business Support Unit (CBSU) manages the Anti Money Laundering (AML) related process (e.
g. Customer Due Diligence, Name Screening / Searches, Overlay and Transaction Monitoring reviews) for Global Consumer Bank (GCB) Philippines.
The role is an individual contributor.
Key Responsibilities :
Review transaction monitoring alerts of Credit Card, Ready Credit / Personal Loans and Retail Bank clients
Conduct Annual Customer Due Diligence for GCB clients that are deemed AML high risk status
Perform High Risk Account Classification / Overlay reviews.
Review Business-In-Person classified clients
Conduct name screening and name searches reviews
Coordinates with branch personnel on items which require submission of client documents
Perform customer engagement (when required) for information gathering and pending requirements for the account. The engagement may be performed over recorded line or via email
Identify and escalate derogatory or inconsistent information or suspicious transaction behaviors found during the review of various AML related processes
Support the team any additional tasks that may be assigned by the Supervisor or Unit / Group Head
College graduate, preferably from a business related course with 2 to 3 years’ work experience
Strong analytical skills with an eye for details
Banking experience / AML background (are a plus but not necessarily a must have)
With investigation experience in Customer Service, Fraud, Dispute Resolution Unit
Experience in process improvement / project management is a plus
Excellent oral and written English communication skills
Proficiency in MS Word, Excel, and PowerPoint
Excellent work ethic (e.g. works well under pressure, quickly adapts to fast changing environment, has a sense of accountability and ownership)
Able to manage multiple priorities and deadlines
Great team player with good relationship management skills, problem-solving and negotiation skills