CBNA GCG Business Control Officer
Citigroup Inc
Manila, Philippines
22d ago

Job Purpose :

Managing AML risk has been identified as a critical franchise goal for Citigroup. The Consumer Business Support Unit (CBSU) manages the Anti Money Laundering (AML) related process (e.

g. Customer Due Diligence, Name Screening / Searches, Overlay and Transaction Monitoring reviews) for Global Consumer Bank (GCB) Philippines.

The role is an individual contributor.

Key Responsibilities :

  • Review transaction monitoring alerts of Credit Card, Ready Credit / Personal Loans and Retail Bank clients
  • Conduct Annual Customer Due Diligence for GCB clients that are deemed AML high risk status
  • Perform High Risk Account Classification / Overlay reviews.
  • Review Business-In-Person classified clients
  • Conduct name screening and name searches reviews
  • Coordinates with branch personnel on items which require submission of client documents
  • Perform customer engagement (when required) for information gathering and pending requirements for the account. The engagement may be performed over recorded line or via email
  • Identify and escalate derogatory or inconsistent information or suspicious transaction behaviors found during the review of various AML related processes
  • Support the team any additional tasks that may be assigned by the Supervisor or Unit / Group Head
  • Qualifications :

  • College graduate, preferably from a business related course with 2 to 3 years’ work experience
  • Strong analytical skills with an eye for details
  • Banking experience / AML background (are a plus but not necessarily a must have)
  • With investigation experience in Customer Service, Fraud, Dispute Resolution Unit
  • Experience in process improvement / project management is a plus
  • Excellent oral and written English communication skills
  • Proficiency in MS Word, Excel, and PowerPoint
  • Excellent work ethic (e.g. works well under pressure, quickly adapts to fast changing environment, has a sense of accountability and ownership)
  • Able to manage multiple priorities and deadlines
  • Great team player with good relationship management skills, problem-solving and negotiation skills
  • Primary Location

    APAC-PHL-National Capital-Manila

    Travel

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