Stroke Care Program Specialist
Driving Performance - Achieve business objectives such as ACTILYSE / ANGELS initiative implementation, sales , profit , growth etc within the allocated hospitals (accounts)through achievement of related KPIs,
Executing Customer Engagement Excellence - focuses on executing In-hospital Action Plan by way of ANGELS Consultancy Process, implements off-
clinic ANGELS activities assigned to target Customers and thereby improves the Customer relationship
Implementation of ANGELS tools (Gap Analysis, Checklists, Education, Stimulation & Community)and support KOL development.
Support implementing patient education, product access etc.
Adhering to Compliance, Code of Conducts and Policies - Is responsible to ensure that all company and industry compliance topics / requirements are understood adhered and established local processes followed
Duties & Responsibilities :
1. Explore, Analyze, Target accounts and understand customers
Identify / Segment the target key accounts(hospitals / institutions) / customers(stakeholders - purchasing, medical committee, pharmacist, hospital directors, marketing etc)
Analyze the customers and approach combining tactical, relationship and customer needs elements
Outline the process of 1) Tiering, 2) Prioritizing and 3) Clustering employed in the selection of key accounts
Recognize Veeva / Sales data which support the identification of target accounts
Analyze customer using various analysis tools - SWOT, Influence map, Stakeholder grid, Stakeholder characterization
Understand targeted customer's needs through various approaches - superior communication skills, using check lists and value driver analysis
Leverage the best data sources - internal information, public information, interview & account research Duty 2
2. Define goals and set account planning
Define quantitative goals / objectives (hospital stroke development status, thrombolysis rates etc.)
Define qualitative goals / objectives (no. of value offered addressed, BI brand objectives, formulary listing, treatment guideline consideration, change in attitude towards BI / specific product, NO.
of visits / contacts, openness to collaborate, develop action plan)
Set appropriate / specific account planning aligning to Brand specific plans, Functional strategic plans
3. Customer Relationship management
Maintain correct and complete customer data base
Develop / Validate effective ANGELS Action Plans
Develops and maintains relations with target customers to ensure they assist in promoting BI products
Track achievement of ANGELS Action Plans and take corrective actions to ensure that target hospital categorization are met on priority
Utilizes VEEVA and other BI supporting analysis processes to plan activity,maintain account and HCP records.
4. Execute Account Plans with excellence
Validate and fully understand the Account Plans
Plan for logistics to execute the Account Plans
Execute an effective Account Plan with the objective of maximizing BI business in assigned district to ensure achievement of district sales targets / objectives
5. Data management and Reporting
Provides consistent, timely and completeadministrative duties and responsibilities
Maintains and updates hospital resource forms,records and tracks door to needle time and other stoke management KPIs and customers in territory / hospital
Prepares and provides ad hoc reports as requested by Management team / Business Unit Director
6. Comply with local regulations, industry and company Code of Conduct
Comply with all regulations regarding interactions with healthcare professionals and follow company Code of Conduct
Take necessary action on issues of compliance
Be a role model in compliance with local regulations,industry and company code of conduct
High ethical standards
Strong and broad understanding of pharmaceutical environment in terms of Market / Government trend
Project management experience preferred
Strong personal interaction skills
Advanced organization skills across multiple, simultaneous Key Account Management initiatives
Result and solution driven
Who we are :
At Boehringer Ingelheim we create value through innovation with one clear goal : to improve the lives of patients. We develop breakthrough therapies and innovative healthcare solutions in areas of unmet medical need for both humans and animals.
As a family owned company, we focus on long term performance. We are powered by 50,000 employees globally who nurture a diverse, collaborative and inclusive culture.
Learning and development for all employees is key, because your growth is our growth. Want to learn more? Visit boehringer-
ingelheim.com and join us in our effort to make more health.
If you have any question on the recruiting process, please contact :
Note to Recruitment Agencies :
Boehringer Ingelheim (BI) does not accept candidate submissions from recruitment agencies that BI does not have existing contracts with.
BI will not be responsible for payment of recruitment fees for the hiring of candidates whose resumes were submitted to BI employees or BI offices without BI’s prior permission.
Africa, Asia, Australasia-Philippines
PH-Boehringer Ingelheim (Phil.) Inc