Application Support Engineer - CRM | BGC, Taguig
Ubiquity
BGC, Taguig, PH
5d ago

We'™re hiring.
Ubiquity is looking for an Application Support Engineer to design, set up, and manage Customer Relationship Management platforms like Zendesk, Freshdesk, HubSpot, and Salesforce. As a part of a fast-growing BPO company, you will be part of a team of motivated engineering and business professionals around the globe and shape the technological foundation of a multinational organization. You will leverage your technical skills to strengthen our ability to design, deploy, and both maintain and continuously improve omnichannel solutions.

We're made of something different.

We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, and perseverance, and a proven track record of meeting and exceeding goals '“ every person, in every role, for our company and our clients. Think you have what it takes? Join us!

Job Duties:
● Work with Cross-Functional Teams.
● Identify potential issues with already established omnichannel solutions and propose/implement improvements.
● Problem solve and troubleshoot while supporting users within the organization as well as external stakeholders.
● Design and implement automated support flows.
● Identify and evaluate omnichannel solutions for new business opportunities
● Resolve unexpected issues in real-time.
● Be assertive when advising on the pros and cons of any and all design and implementation requirements.
● Write all related documentation/update data in online tools (Changes, Validation docs, systems proposals/recommendation, job aids to be used for Learning & Development etc).

Required skills:
● At least 3-5 years in providing customer/technical support.
● Verifiable experience in providing direct support for CRM/omnichannel solutions. Experience in directly implementing and managing these solutions is desirable.
● Thorough understanding of Customer Relationship Management/Omnichannel platforms.
● Experience in handling Zendesk and the likes of Freshdesk, Salesforce, Intercom, HubSpot, etc.
● Strong problem solving and logic skills required.
● Willing to be flexible working on different shift schedules, especially graveyard.
● Intermediate to advanced knowledge and understanding of HTML, CSS, JavaScript, and email deliverability
is a plus.
● Strong customer service work ethic.
● Strong English communication skills.
● Open to working in BGC Taguig.

The Perks.

  • Life Insurance Benefits
  • Learning and Development Opportunities
  • Retirement Benefits
  • What we do.

    Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 140 brands and counting.

    We want you.

    We're committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we're at our best when everyone feels free to be their most authentic self.

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