Customer Service Specialist
Acquire BPO Pty Ltd
7d ago

Job Description

As a Customer Service Specialist, you’ll represent the account and interact with clients through inbound calls and chat support and ensure their service-

or product-related problems are addressed in a timely and efficient manner.

Job Responsibilities

  • Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation
  • Understanding all the business and products’ aspects to provide proficient support
  • Experience processing large volume of orders
  • Great organization and time management skills
  • Ability to work with multiple systems
  • Putting independent problem-solving skills to work, making sound decisions in assessing the customers’ needs by giving accurate information
  • Responding to inbound customer emails / chat and inquiries with detailed responses and providing action accordingly
  • Participating in team activities such as team huddles, up-training, etc.
  • Providing First Call Resolution (FCR)
  • Transferring calls quickly and efficiently
  • Coordinating well with other departments
  • Handling all requests with due skill and care
  • Nurture consultant relationships and uncover opportunities for additional customer support
  • Upgrade personal knowledge of technology and make improvement recommendations
  • Strong communication skills - written, verbal and presentation-level skills
  • Strong eye for detail
  • Ability to communicate well with visuals elements from videos, to PowerPoint
  • Promoting and demonstrating Acquire’s values internally and externally
  • Apply
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