Customer Service Representative I
Franke
Malvar Batangas, PH
2d ago

In this role, you are expected to :

SUMMARY :

Customer Service Representative will serve customers by providing product / and or service information, resolving issues and ensuring customer satisfaction.

At the same time, accurately process service install and pm invoices including statement attachments and reconciliation for Coffee Systems and Food Service.

DUTIES AND RESPONSIBILITIES :

  • Answers incoming calls, faxes, or emails to assist customers with their service requests; responds promptly to high call volume.
  • Makes outbound calls which may include contacting customers, manufacturers and third party dealers to place orders, initiate and / or obtain authorization for service, verify warranty and billing status and schedule installation services.
  • May verify payment information, and authorize credit cards and PO numbers.
  • Ensures accurate data is entered into all appropriate systems.
  • Follow-up accordingly with service providers and customers in processing invoice and entering orders respectively.
  • Updates service request portals.
  • Responsible for group mail boxes and work order & invoice reconciliation.
  • Reliable attendance is a must.
  • What we are looking for :

    BASIC REQUIREMENTS :

  • Graduate of any Bachelor's Course or any related field
  • With up to 2 years of relevant working experience
  • OTHER REQUIREMENTS :

    Customer Service Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    Basic Language Skills - Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

    Ability to effectively present information in one-on-one and small group situations, to customers, clients, and other employees of the organization.

    Basic Math Skills - Ability to perform addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, and decimals.

    Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.

    Basic Reasoning Ability - Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

    Ability to deal with problems involving a few concrete variables in standardized situations. Excellent financial software experience

    Computer Skills - typing, word processing, spreadsheet, internet.

    About Franke

    Franke is a world leading provider of products and solutions for residential kitchens, professional foodservice and coffee preparation established in 40 countries.

    At Franke, we want to make everything we do wonderful - from what we manufacture and design, to the way we deal with our partners, customers and each other.

    Franke Foodservice Systems is the world’s leading provider of kitchen equipment, supplies and a broad range of services for leading restaurant chains.

    Serve up wonderful moments with our foodservice Systems.

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