Customer Solution Specialist I
RELX
Manila
5d ago
  • Data validation via fax and phone
  • Provide documentation for data and processes performed, convey / communicate information by statement or suggestion
  • Directly impacts the business through responsibility for quality of services provided by self or others.
  • Responsible for research, resolution and responding to questions and problems via email, and callbacks in accordance with service level requirements, while providing an excellent customer experience.
  • Adherence to corporate policy regarding authentication, data security and record retention
  • Navigate multiple systems and internal tools for research and documentation
  • Research any client issues and escalate to Supervisor if a larger issue is identified
  • Instill confidence in customers through problem solving skills and strong customer service delivery
  • Keep records of customer interactions and transactions, recording details or inquiries, complaints, and comments, as well as actions taken for reporting purposes
  • LexisNexis, a division of RELX Group, is an equal opportunity employer : qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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