IT Functional & Configuration Senior Specialist
7d ago

Position Description

The is responsible for supporting the business processes in SAP MTO (Marketing-To-Order) space including requirements definition, data integrity, testing, training, and reporting.

  • He / She has general knowledge of the relevant 3M SAP module and associated business process. The Functional & Configuration Specialist will collaborate with internal and external partners to identify and resolve business issues and drive innovative solutions;
  • helping ensure that quality customer service is provided to SAP systems and their associated business processes. The Functional & Configuration Specialist must have the ability to perform configuration troubleshooting independently while working effectively across 3M’s SAP Support and Global IT Organizations when required.

    Responsibilities :

  • Perform configuration analysis across the assigned SAP module and associated integration points
  • Provide functional knowledge for the applications supported by 3M’s SAP support organization and associated business processes
  • Ability to resolve complex business requirements via SAP configured solutions
  • Develop functional specifications and guide the development of those programs within the development team
  • Work with Senior Business Analysts to define user requirements, and translate them to functional specifications
  • Work closely with the Technology team to provide 24X7 functional and technology support on SAP systems as needed
  • Resolve Level 2 incident queries (i.e. break / fix, etc) that are assigned to them by the Queue Manager
  • Accountable for end to end resolution of incidents; track and monitor incidents throughout the lifecycle
  • Be a single contact point for all user queries
  • Collaborates as needed with other SAP support team members on configuration design questions and analysis
  • Facilitates interactions and escalations with appropriate groups (e.g. 3M SAP Solution teams, Global Infrastructure, etc.)
  • Accountable for completion of all communication activities back to the consumer (while communication may be executed by others, case manager is accountable for the completion of communication activities)
  • Meet or exceed established SAP Support Service Level Agreement (SLA)
  • Update procedures, operation instructions, and any other documentation impacted by system changes
  • Must be able to travel internationally if needed
  • Off hours on-call support as needed on case by case basis
  • Required

  • Bachelor’s Level University / College Degree
  • Minimum of 5 years’ experience working with relevant SAP module
  • Preferred

  • Experience in MTO Vendavo or Vistex is an advantage
  • Minimum 3 yrs. business process design and / or redesign
  • Experience working on or supporting one or more Full Life Cycle SAP R3 implementation
  • Experience working with SAP Solution Manager, ARIS, HP Service Manager, HP Quality Center, and Kinetic Request
  • Strong communication and presentation skills and the ability to work in a team and matrixed environment
  • Understanding of integration points between different SAP ECC modules
  • Experience working in a global SAP environment
  • Individual must be detail oriented, self-directed and have strong independent problem solving skills. The ability to multi-
  • task is inherent in the job responsibilities

  • Ability to develop and exercise task specific project plans with minimal supervision.
  • Apply
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