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Wells Fargo & Company (NYSE : WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries.
Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best.
Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.
We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.
It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.
Market Job Description
About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services.
EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.
The Enterprise Availability Coordination Office (EACO) is responsible for ensuring application availability for all Wells Fargo applications and infrastructure to ensure high customer access to their information.
Availability is a measurement of how well our computer systems and software are running, if our response times consistently meet standards and if our daily batch processing meets deadline.
Coordination is part of our problem-solving effort; our team tries to bring the right groups together to ensure availability is restored as soon as humanly possible.
We're focused on customer access anytime, all the time.
About the Role
The Availability Center team has three primary responsibilities which consist of - performing triage for issues ranging from least severe (FYI) to most severe (SEV 1), monitoring the health and status of the enterprise, and managing availability issues stemming from inclement weather.
The Wells Fargo Availability Management team provides 365 X 24 X 7 leadership on EACO incidents for the enterprise and works towards promoting disciplines and practices that foster a highly available technology production environment.
This role functions as an extension of the availability management team supporting multiple lines of business and provides extended coverage during Philippines day-time.
tasking because of the nature of the Job.
Market Skills and Certifications
Years Of Experience Requirement
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.
We comply with all applicable laws in every jurisdiction in which we operate.