Application Support
Amdocs, Inc.
Manila, 00, PH
14h ago
source : SuccessFactors

Job ID : 85245

Required Travel : Minimal

Who are we?

If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future.

From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected.

We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device.

We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.

In one sentence

Develops, customizes, or configures applications or modules using one or more programming languages such as : RDBMS, Oracle PL / SQL, Scripting, using UNIX, Apache / Tomcat and preferrably Java, VB, ASP, and PHP

What will your job look like?

Application Development, Support, and Maintenance Intermediate

  • Provides technical expertise on L1 / L2 support for production issues
  • Conducts troubleshooting / investigation for issues / problems
  • Coordinates on issues impacting SLA or service availability
  • Improves processes to streamline production operations
  • Participates in consultation on Projects execution
  • Facilitates resolution of raised incidents or production issues
  • Collaborates with SLM for problem investigation
  • Documents incident resolution and steps taken to resolve incidents (monitoring reports)
  • Resolution of incidents for managed systems within SLA
  • Improvement / enhancement of scripts or service operations
  • Incident Report (IR) documentation and monitoring reports
  • Conducts tests and execution of production fixes
  • All you need is...

  • Graduate of Bachelor’s Degree in Computer Science / IT-related courses
  • 2-3 years relevant work experience preferably with IT
  • Develops, customizes, or configures applications or modules using one or more programming languages such as :
  • Oracle PL / SQL
  • Scripting
  • Java good to have
  • VB - good to have
  • ASP - good to have
  • PHP - good to have
  • Experience using UNIX, Apache / Tomcat
  • Amenability to work on a 24 / 7 shift
  • Why you will love this job :

  • You will gain valuable experience and wide knowledge of Software integrative systems
  • You will have the opportunity to be exposed to advanced market technologies
  • You will work with multi channels and divers area of expertise
  • Apply
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