Workforce Manager
Western Union
Quezon City, Quezon City, Philippines
2d ago

Manager,Workforce Quezon City, Philippines

Areyou ready to join a team in a global company that’s responsible for interfacingwith the WFM Software vendor? Are you ready to ensure global consistency forit’s utilization for internal employees and vendor partner teams?

You will managea site level workforce planning team that includes daily scheduling for staffacross Global Operations (2,000+ employees) and partner services (3,000+employees).

Join Western Union as a Workforce Manager!

Motivatedby our values : purpose driven, globally minded, and trustworthy &respectful

We’rea FinTech that’s using insight from customers and colleagues worldwide toimprove financial services for families, small businesses, multinationalcorporations, and non-profit organizations.

We’re a team of over 10,000 people spanning 200 countries andterritories. We believe when moneymoves, better things happen.

Betterrequires process discipline and simplification

We’llbe looking to you to lead and direct a team of Workforce schedulers. You willbe responsible for ensuring consistent processes across Global Operations, andliaison with technology support teams.

You will have a strong understanding ofWFM software, and the requirements for scheduling a large workforce. You’ll supporta global organization which includes maintenance and evolution of processes formonitoring service delivery, engaging contingency and disaster recovery plans,running technical outage bridges and other activities needed to delivercustomer service level and you will manage the care admin team, who facilitateCSR access and logins

Forsuch a detail-driven role, you will have obtained your bachelor’s degree with atleast 3+ years of operational process management.

You will be proficient in lean managementand / or agile and demonstrate the ability to drive results. You’ll have strong problem-solvingskills and a proven ability to work cross functionally.

Joinus, and let’s move money for better

WesternUnion is transforming its business and shaping the financial services sector bydriving quality, convenience, and customer service to new levels of excellence.

It’s an exciting time for our organization, as the largest cross-border moneytransfer operator, trusted by millions of consumers around the world.

If you’reready to unleash your potential to help drive change through bottom-upinnovation, apply now.

We’rea company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learnnew skills and build a career, as well as a great salary and benefits package.

Inclusionand diversity are fundamental to our culture and success. Western Union isproud to be an Equal Opportunity-Affirmative Action Employer.

The company willprovide accommodation to applicants, including those with disabilities, duringthe recruitment process, in accordance with applicable laws.

We are committedto equal employment opportunity regardless of race, color, religion, sex(including pregnancy or related medical conditions), national origin, veteranstatus, sexual orientation, gender identity, age, disability, marital status,or any other protected category.

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