Manager, Training & Quality
Concentrix Corporation
Quezon City, NCR,PH
42d ago

Description

General People Management

  • Responsible for formulating teamKPI and hit rate management
  • Trainer development and education
  • Trainer performance management
  • Promotes teamwork, visibility andcollaboration between trainers and stakeholders
  • Provides consistent feedback andcoaching to training staff
  • Team process compliance
  • Training and QualityDeliverables

  • Conduct floor activities such as training rollouts and coaching
  • TNA process to determine training needs
  • Data analysis and Reporting
  • Training program / Moduledevelopment
  • Process improvement
  • Project Management : planning,implementation and evaluation
  • Administrative functions
  • Departmental Deliverables :

  • Audit compliance
  • Team process / es compliance
  • Monitoring and reporting of teamperformance
  • MBR / QBR attendance andparticipation
  • Stakeholder Deliverables :

  • Improvement in stakeholdermetrics through project management
  • Visibility to stakeholders
  • Standardized reporting tostakeholders to report project progress
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