WHO WE ARE
Concentrix is a multi-awarded CX (Customer Experience) Solutions company that prides itself on being FANATICAL towards its clients and staff.
We aim to provide exceptional service to customers and extend career success to employees. #JoinCNXC #DifferentTogether
GET TO KNOW THE DREAM JOB
A Customer Service Representative is responsible for delivering outstanding support to the clients of the biggest and most sought-after brands.
WHAT YOU NEED TO KNOW ABOUT THE DAY-TO-DAY TASKS OF A CUSTOMER SERVICE REPRESENTATIVE
Answering incoming calls from customers
Sorting out customers’ inquiries or requests
Ensuring that customers’ requests are managed in an appropriate and timely manner
Developing, organizing, and maintaining accurate files
Maximizing different Concentrix and client-based tools and applications for customer management and servicing
Delivering a high caliber of service in a friendly, confident, and informed manner
YOU ARE A PERFECT FIT FOR THE POSITION IF YOU :
Are a college graduate with or without BPO experience
Have at least six (6) months BPO experience
Have good English communication skills
Have excellent customer service, problem-solving, and multitasking skills
Have superb computer skills
Are willing to work in shifting schedule
HAVE A GLIMPSE OF WHAT AWAITS YOU!
Competitive salary plus allowances
Monthly performance incentives
Career development and advancement opportunities