CMO Product Delivery Assistant - Payments & STS
Standard Chartered
Makati City, Philippines, South Asia
3d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities & Our Ideal Candidate

  • Processing of day-to-day operations in Payments & STS Unit.
  • Responsible for processing of electronic and manual payment transactions (EPCS, PCUS, GSRT, RTGS, ITT, OTT, BT, DST, TAX and DD).
  • Posting of entries to the Bank’s GL system and other sundry activities including transaction billing, input of RDS rates, and printing / filing of payment audit trail relating to mentioned systems.
  • Assist in conduction of service audits to courier service provider for STS check releasing, aimed at ensuring the service standards and control requirements as indicated in the Service Agreement are strictly adhered to by the service provider.
  • Assigned as maker in daily franking of Documentary Stamp Tax. Reloading and daily reconciliation of DST.
  • Perform reconciliation activities relating to BAU to ensure that float items are identified on a timely basis and resolved.
  • Assigned as maker in processing of BIR Tax remittances of the Bank and Corporate Clients. Sending of required reporting tax returns and FTI to BIR.
  • Ensures compliance to policies, established procedures, standards on cut off time and operating guidelines established by the Bank.

  • Perform activities relating to MIS report generation and reports which can assist management in assessing potential cost savings or revenue leakages / potential and for budget / SLA and capacity review / planning purposes.
  • Ensure that service quality is maintained by targeting and achieving 100% accuracy rate in transaction processing and meeting set turnaround times and service standards to both internal and external customers.
  • Ensure that control measures are strictly adhered to and carried out during transaction processing in accordance with Key Control Standards set for CMO.
  • Ensure proper archiving of records based on the department’s record retention policy and forwarding of boxes to Banking Services.
  • Ensure that deviations from standard processes of CMO products and issues arising out of BAU transactions (including system problems) are escalated on time to superiors for proper action to be taken.
  • Ensure compliance with the Group’s standards and regulatory requirements pertaining to Money Laundering and KYC.
  • Ensure compliance to all internal and external policies regulations.
  • Ensure adherence to daily task list of critical functionalities and cut off times.
  • Recommend or suggest process improvement ideas through procedural and process reviews, improvement in technology and participation in Quality Improvement team to increase productivity and efficiency.
  • Ensures that services are delivered in accordance with set procedures indicated in the department’s Quality Procedure Manual and SLA.
  • Provide relief for processing of Payments & STS transactions in the absence of primary job holders.
  • Contribute to the effectiveness of the department’s BCP, actively participate in the BCP / DR testing, provide timely feedback on BCP / DR matters, make self available during contingency situations.
  • Should be fully conversant and knowledgeable of the most.

  • Ensure that approved generic Product Programmes and their corresponding Country Product templates are in place before any product is accepted for implementation.
  • Refer any instances of non-compliance to Product Delivery Manager and CMO Head.

  • Proactively monitor operational risks, system risk and channel risks of Payment & STS products and to escalate / highlight any potential and actual breakdown of controls or any major issues to Line Manager.
  • Compliance with all H&S policies, guidelines and local laws and regulations.
  • Zero incident or accident, either directly or indirectly caused.
  • Carry out activities / functions which may be assigned from time to time.
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