Loyalty Advocate, EMEA

Atlassian

Manila, Philippines

4d ago

Atlassian is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19.

Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Job description Are you passionate about turning customers into loyal fans? Would you like the opportunity to work at a company that is scaling fast?

Do you want to help fuel its success by expanding customers with their current product portfolio? If yes, then read on!We're on the lookout for a passionate advocate who will be part of our team.

This opportunity is perfect for someone with unmatched passion for building customer loyalty. If you find joy in engaging customers in conversations about product offerings, and you can thoughtfully establish rapport by various communication channels we want to talk to you! Our mission is improve customer retention rates and promote product expansion and platform migrations through outreach with a broad spectrum of customers around the globe.

Among your responsibilities include tracking sales activities and customer data within internal systems and acting as a Subject Matter Expert on new product rollouts and offerings so you can communicate and articulate these improvements to increase customers' awareness of the Atlassian product portfolio, SaaS solutions, and driving cross-sell and up-sell opportunities.

You will join our amazing Field Operations team and be able to collaborate with other teams all over the world (Austin, San Francisco, Amsterdam, and Sydney).

In this role :

You will maximize customer retention rates through effective inside sales techniques over the phone and email

You will look after a high-volume of sales opportunities through different platforms and products

You will manage renewals across differing engagement models (proactive risk renewal outreach, reactive renewal outreach, proactive cloud migration outreach, cross-sell / upsell)

You are going to increase customer awareness of Atlassian's product portfolio to find opportunities for platform migrations and up-selling during the renewals cycle

You will maintain a deep understanding of product updates and new offerings and articulate those improvements to customers as you build customer relationships throughout the renewal lifecycle

On your first day, we will expect that :

You are experienced with inside sales, software renewals, customer success or other similar business areas

You demonstrate empathy for the customer experience across a wide variety of countries and cultures

You have a proven experience driving value for customers across multiple product offerings

You posses the ability to be decisive and collaborative, and are able to prioritize among competing opportunities

It's also great if :

You have worked across multiple geographic locations

You have the skills to understand technology and clearly articulate a value proposition to customers

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