Technical Support Staff
Integrated Office Solutions, Inc.
Muntinlupa, PH
1d ago
source : Bossjob

TECHNICAL SUPPORT STAFF

As Switch Media 24 / 07 support staff you will be employed to :

  • Manipulate media content.
  • Monitor streaming of live events.
  • Answer phone enquiries.
  • Handle incident triage and troubleshooting.
  • Manage incident communication and escalations.
  • Write, test, and refactor scripts.
  • Perform basic maintenance tasks.
  • Create and maintain process incident documentation.
  • Monitor platform performance (using dashboards, running scripts, and monitoring software).
  • Qualifications :

  • Experience using / or exposure to Atlassian product (confluence, Jira, etc.)
  • Experience using / or exposure to Content Management Systems
  • Experience or familiarity with Kibana, Grafana, BigQuery, Zabbix is highly regarded.
  • Have good verbal and written communication skills in English.
  • Have experience / exposure to MySQL (or any other relational DB)
  • Basic networking experience / knowledge.
  • Basic scripting skills, (bash, php, etc.)
  • Linux experience (basic administration)
  • Provide post-implementation support of applications (Test / QA).
  • Be able to create, review and analyse production system monitoring dashboards.
  • Night shift working schedule and willing to work in Alabang, Muntinlupa.
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