Chat Support Customer Service Representative | Retail Account | MOA Pasay
TTEC
Pasay, PH
3d ago
source : Bossjob

At TTEC, we’re all about the Human Experience. Elevated. As a Chat Customer Service Representative in Pasay, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Do you have a passion for helping others and giving them a peace of mind? In this role, you’ll work to resolve customer technical requests or issues via chat or voice services including calls, emails, social media, direct messaging and others.

Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

  • Answer incoming communications from customers
  • Connect and resolve issues with customers using both written and verbal communication
  • What You Bring to the Role

  • Completed at least Senior High School or 2 years in college
  • Must have at least 1 year of customer service experience handling either retail or finance programs
  • Great verbal communication and business writing skills
  • You lead by example and work with your team to contribute to the overall success of your client program
  • Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations
  • A technology solution-oriented mindset to ensure happy customers
  • What You Can Expect

  • Onsite work arrangement
  • Knowledgeable, encouraging, supporting and present leadership
  • Diverse and community minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you
  • An accessible office location inside the central Five E-Com Center in Pasay City.
  • Your Health Matters (requirements for hired applicants)

  • All identified candidates need to secure a work and health permit prior to start date
  • Candidates should have one valid ID and Covid-19 Vaccination card available at all times.
  • A Bit More About Your Role

    We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions.

    And we trust you already have the necessary ingredient that can’t be taught a caring and supportive nature that will shine through as you help customers.

    You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

    You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.

    About TTEC

    Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

    On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day.

    These exceptional customer experiences start with you.

    TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.

    We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

    As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

    What You Bring to the Role

  • Completed at least Senior High School or 2 years in college
  • Must have at least 1 year of customer service experience handling either retail or finance programs
  • Great verbal communication and business writing skills
  • You lead by example and work with your team to contribute to the overall success of your client program
  • Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations
  • A technology solution-oriented mindset to ensure happy customers
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