Oracle Supplier Management Support
Greenlee Textron Inc
Quezon City, National Capital Region,  Philippines
6d ago

Description :

A Helpdesk Analyst provides first and second line support to users of Supply Chain Systems on a day-to-day basis. As a part of the Supply Chain Systems Helpdesk team, he / she is under the guidance of the Helpdesk Team Leader.

He / She is expected to deliver quality service daily, ensuring that all issues are logged, prioritized and resolved within the Service Level Commitment.

He / She escalates identified system issues to appropriate support and drives closure. He / She also conducts user training on these tools as needed and helps in improving training modules.

Responsibilities :

  • Administer supplier research and set-up in Oracle
  • Work closely with Dun & Bradstreet on supplier research and mapping activities
  • Work with the Systems Team and Business Units in executing projects and tasks
  • Take ownership and responsibility for projects, tasks, and deliverables
  • Update established process documentation for changes to supplier management activities
  • Provide first level of support on Corporate Supply Chain Systems Tools by assisting with Helpdesk support as needed for operational coverage
  • Maintain high degree of customer service
  • Take ownership of user queries and be proactive when dealing with user issues
  • Escalate complex inquiries to System Admin or 3rd party support
  • Facilitate systems training as needed and recommend improvement on the training modules.
  • Requirements :

  • Candidate must possess a bachelor’s degree in IT, Engineering or Supply Chain related course.
  • Working knowledge of Oracle ERP, preference given for procurement / sourcing application experience
  • Background in ERP data migration
  • Minimum 1-year experience as Helpdesk Support, Customer Service or equivalent.
  • Minimum 1-year professional experience in Business Analyst role
  • Advanced Microsoft Office Applications skills particularly in Excel
  • Well-developed problem-solving and troubleshooting ability
  • Above average analytical skills
  • Excellent communication skills in both written and verbal
  • Excellent data management
  • Excellent interpersonal skills
  • Experience in analyzing, understanding and interpreting system requirements and specifications
  • Supply Chain / Procurement knowledge is an advantage
  • Customer focused
  • Strong team player, flexible, and able to work independently
  • Self-starter, motivated, and fast learner
  • Comfortable in working with people from different levels of the organization
  • Primarily Night Shift (9-hours shift between 8 : 00 PM 8 : 00 AM), but should be able to work on shifting schedule (AM, MID, GY) as needed
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