Data Analyst
TaskUs
Quezon City, Philippines
3d ago

Description

TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the world’s most disruptive companies

We believe our Frontline employees come first, always. At TaskUs, leaders eat last in other words, we expect you to put your line of direct reports before yourself.

We think in terms of #FrontlineFirst because we know good ideas can come from anyone at anytime. That’s probably why we’re ranked 40th on Glassdoor’s 2019 100 Best Places to Work list.

A special place requires special people. Qualified candidates have a sense of humility, an adventurous spirit, and a relentless work ethic.

If you are looking for more than the standard 9 to 5, you’ve found it.

We exist to make the world’s best companies better. We aim to have fun while doing it.

So what do a really do? Think of yourself as one of the technical support, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are ridiculously good company so we make sure our employees are top notch.

So come on, now we need your full concentration because it’s time to imagine what it’s like being a Corporate Applications Support.

Imagine yourself going to work with one thing on your mind : you want to provide first line technical support to all employees of TaskUs utilizing corporate applications tool.

As you look at your tasks for the day, you know that as a Corporate Applications Support, you must have an aptitude for working with applications and systems wherein you will undertake the analysis, diagnosis, and resolution of these system related problems.

So you must be able to handle problems that may be straightforward to more complicated technical issues.

As a Corporate Applications Support, you also have administrative tasks that include all the sites of TaskUs as well as our remote users.

This doesn’t end here because as a Corporate Applications Support, you also act as a single point of contact for phone calls and emails from employees regarding corporate application issues and queries.

You must also be able to troubleshoot the corporate applications of in-house and cloud applications such as EPMS, HCM, FINANCIALS and JOBVITE.

If there are any unresolved issues, you must be the one to escalate it to the Business Analyst Support Team which acts as level II support.

So, you must also be able to take ownership of user problems and follow up the statuses of these in behalf of the user and communicate the progress in a timely manner, after all, at TaskUs, we must maintain a high degree of customer service so all support queries must adhere to all service management principles.

As Corporate Applications Support, you must also provide training on how to effectively use the corporate applications tool and provide minor enhancements in the applications portfolio.

Along with this, you must provide stats for the weekly Service Desk report on issues trends, you must also publish supporting documents in order to assist employees with requests for information, and provide employee training if required.

What else? Well, you must have a hands-on approach, a high energy work ethic and you’re someone who is a team player after all, teamwork makes the dream work right?

So yes, workloads are balanced among team members through cross training! You will also help in the development of the process that will assist and support the training of new Corporate Application team members.

Along with this, you will help in the development of support efficiency and quality assurance, so yes! You’re really involved every step of the way.

So, do you have what it takes to become a Corporate Applications Support?

Requirements :

So, what is it we’re looking for? Well, since this is a support post we’d need someone who already has the skills to even call themselves one.

So definitely someone who holds a Bachelor’s degree (have a degree in Computer Science or Finance? Even better!). We also need someone with experience and has basic knowledge of user administration.

We need someone who can articulate themselves well, so we need someone with good written grammar and technical skills. Someone who has an experience in utilizing Oracle or cloud applications because let’s face it can you even be a Corporate Applications Support if you don’t know how to use them yourself?

We need someone who can conduct research and has good analytical skills because you’ll constantly have to look into system-related issues and products.

We need someone who has experience in Operations Support and IT Service Management. So awareness of ITIL experience on ITIL standards and best practice within operational environments is a must!

About TaskUs :

TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies.

Listed as one of Glassdoor s 100 Best Places to Work , USA Today’s Best Company Cultures and Best Companies for Women by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.

TaskUs has been recognized as one of the Inc. 500 Fastest Growing Private Companies in America for the past seven years consecutively.

Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.

TaskUs currently has over 15,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico.

TaskUs, Inc. is an equal opportunity employer.

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