ServiceNow ITOM Architect
Hunter's Hub Inc.
Manila, PH
1d ago
source : Bossjob

Job Description

  • Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions
  • Functional architects experience?required.
  • Work closely with various stakeholders to provide guidance in the management of CI's and the relationships between them
  • Advanced and current understanding and practice in Windows Domain and Unix System Administration
  • Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered
  • Work with Application SMEs and stakeholders to perform gap analysis and provide solution.
  • Participate in Configuration Management meetings and Story Time where appropriate
  • Perform day to day administration of the ServiceNow Service Mapping tool, including mapping additional defined business services into the tool
  • Maintain the integrity of the Service Mapping tool across production and non-production environments
  • Experience and understanding of IP Networking, Devices, Network Design Methodology and configuration.
  • Review the data being populated into the CMDB and act as partial owner of the CMDB
  • ServiceNow Certified System Administration
  • ITIL 2011 Foundation Certified
  • ServiceNow Certified Implementation Specialist Service Mapping

    Minimum Experience 10+

    Intermediate knowledge of ServiceNow Service Mapping Module

    Experience in CMDB Analysis and Design

    Experience in architecting and implementing the ServiceNow Discovery solution

    Intermediate knowledge of network topology, how load balancer works, application deployments etc.

    Should be able to manage customer and business analysts, project managers and other stakeholders in the project.

    Should be good in communication skills and should be able to conduct requirement gathering workshops

    Should be able to build a ServiceNow ITOM roadmap for the customer, which includes CMDB, Event Management, Service Mapping, Orchestration, Discovery and other components.

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