Customer Service Professional (Canadian Group Benefits)
Manulife
Quezon City, PH
5d ago

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Job Posting Description

Join our Customer Service Representative Team in Quezon City now!

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Representatives with the resources to solve critical problems for the future of our business, which is why we need you.

Manulife Contact Center is looking for individuals genuinely excited to help our customers. They will engage and connect with clients across the United States and Canada to provide product and services information and help resolve emerging concerns.

Minimum Skills to hire :

At least one (1) year of call center experience and finished at least two (2) years in college OR a Bachelor’s Degree Holder

Excellent English communication skills (spoken and writing)

Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)

Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem

Minimum keyboarding skills of at least 35 words per minute

Ability to multi-task and navigate multiple applications at the same time.

Amenability to work in UP Ayalaland TechnoHub

Amenability to work at night full-time, shifting schedules, Philippine holidays

Nice to Haves :

Call Center experience focus in customer service and health care

Exposure to Shared Services or Financial Services environment / industry

On the job you will :

Build sustainable relationships and trust with customers through open and interactive communication

Provide accurate, valid and complete information by using the right methods and tools

Handle customer inquiries and concern, provide appropriate solutions and alternatives

Work closely with team leaders to drive innovative solutions to meet business needs.

Our commitment to you

Our mission; to be a part of making Decisions Easier and Lives Better

A leadership team dedicated to your growth and success

A bold ambition and set of goals to be a leader in driving transformation in our industry

Our best. Every day.

Learn more about opportunities with us at jobs.manulife.com.

Join us now!

If you are ready to unleash your potential, it’s time to start your career with Manulife / John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers.

As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.

4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years.

We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

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