Client Service API Support Analyst
S&P Global Platts
Pasig City, PH
3d ago

The Team : This will be a pioneer team within the Client Services Department focusing on mapping out the best practices and documentation to ensure a best in class delivery of service and technology.

Responsibilities :

  • Showcase best practice for Platts’ Global API support model; partnering with counterparts in Technology
  • Automate setup and monitoring of platform servers and components
  • Troubleshoot and optimize operating system level issues
  • Support the design and build new self-service APIs, web portals, and CLIs
  • Participate in out of hours support where required
  • Required Skills :

  • Bachelors in Computer Science, Computer Engineering, or equivalent
  • Experience supporting customer conformance testing
  • Excellent customer support skill, written and oral, ability to manage complex conformance circumstances
  • Technology related analytical skills and troubleshooting expertise
  • Good knowledge of change management processes
  • Experience with project management principles
  • Relevant experience in Technical support, especially dealing with API / UAT support and processes.
  • At S&P Global Platts, we provide the insights; you make better informed trading and business decisions with confidence. We’re the leading independent provider of information and benchmark prices for the commodities and energy markets.

    Customers in over 150 countries look to our expertise in news, pricing and analytics to deliver greater transparency and efficiency to markets.

    S&P Global Platts coverage includes oil and gas, power, petrochemicals, metals, agriculture and shipping.

    S&P Global Platts is a division of S&P Global (NYSE : SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence.

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